Manager- Lead Generation Operations

Operations Austin, Texas Chicago, Illinois Phoenix, Arizona Dallas, Texas


Who we are:
We value productivity over location, so this position may be performed from anywhere - a significant benefit for both the company and the individual team member. SWZD has offices in Austin, New York, Los Angeles, San Francisco, Phoenix or London, though physical attendance
is at the discretion of employees and their managers.

About Spiceworks Ziff Davis:
Spiceworks Ziff Davis (SWZD) is the trusted global marketplace for connecting technology buyers and sellers across all marketing channels. We provide the valued information IT and business decision makers need to research, buy, and manage technology while delivering the intelligence and insights technology brands need to create and sell better products and services. By combining the breadth and depth of the Spiceworks Community with expert content, trusted 1st party data, and proven lead generation capabilities, Spiceworks Ziff Davis is uniquely positioned to help technology buyers and sellers to grow their businesses.

Who you are:
Spiceworks Ziff Davis, a division of Ziff Davis, is hiring a Manager in our Lead Generation Operations. We are looking for a leader to guide and direct a group of operational team members who focus on activities surrounding the planning and launch of Lead Generation.

In addition to guiding a team of 2-4 direct reports, you will oversee the activities of outsourced operations teams that assist your team in task completion. You will also serve as the primary point of contact for all launch related tasks and campaign related issues with internal customers. You will interface daily with our internal Sales team, Operations team, Legal and Client Success teams and may occasionally interface with external clients directly.

Our ideal candidate is highly motivated, an excellent communicator, can work well within a cooperative and friendly team as well as being able to work on their own initiative. The successful candidate must firstly be able to show a proven track record of managing a team and
meeting or exceeding personal targets. Secondly, show they have the initiative to impact positive change to add value to our business.

If you think you have the ability to take this on and have been searching for the right team and situation to take advantage of then apply today.

Your Day-to- Day Responsibilities and Skills
Team Focused Responsibilities
● Lead team members in how to execute and launch campaigns
● Provide training to new and existing team members
● Responsible for communicating revenue delivery impact and updates
● Understanding of company goals and communicating these goals to team members, guiding them on how to achieve them
● Met with team regularly to provide counsel, identify roadblocks, troubleshoot issues and knowledge share industry/process best practices
● Answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
● Help leadership identify areas for improvement for process and efficiencies to streamline launch time

Operational Responsibilities:
● Address challenging situations with missing creative and tight deadlines effortlessly. Finding solutions and maintaining a positive relationship with all internal teams is key.
● Oversee the delivery and fulfillment of tasks managed by partner teams.
● Interact directly with external clients, our sales teams, and other teams using judgment and discretion on how to best resolve delivery issues
● Ensure campaign is properly implemented and delivering via QA tasks including: 3rd party reporting verification/validation, auditing of targeting for both national and international campaigns, and review other delivery reports
● Work with Supervisor to help maintain reporting verification across all campaigns, ensuring they’re running and tracking accurately
● Demonstrate the flexibility necessary to adjust to changing/additional duties as the needs of our clients and our operations change.
● Develop a strong knowledge of SWZD’s products and services in order to facilitate the sales and lead generation process
● Additional responsibilities may be delegated in order to assist meeting our goals and mission

● 4+ years of experience working in an Account Manager, Campaign Specialist, Customer Success or Project Management role
● 1-2 years of experience leading projects, training or otherwise serving in a direct or indirect leadership role on a team
● Has highly developed all round interpersonal skills
● Accurate data entry skills, problem solving ability and the ability to work independently in a fast paced environment
● Customer service oriented with a positive, well-motivated attitude.
● Conscientious, hard-working and driven to improve operations and activity performance beyond targets.
● Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
● Highly skilled with Microsoft Office (Word, Excel, Power Point) and G Suite
● Good organizational and time management skills with the flexibility to re-prioritize as necessary.
● Extreme level of attention to detail
● Thrive working in a fast-paced, energetic environment
● Experience or willingness to learn about IT technologies such as networking, storage, and more
● Ability to work independently and as part of a team
● Strong interpersonal skills and ability to communicate effectively with cross functional teams
● Strive to meet personal targets and work towards SWZD’s revenue goals and profitability
● Proficient in using CRM systems, preferably Salesforce

Location: SWZD is a “Work from Anywhere” company.

***In terms of logistics, all interviews will take place over phone or video due to the ongoing coronavirus pandemic***

Spiceworks Ziff Davis is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, particularly in the technology industry. We're flexible on location wherever possible - we are a Work From Anywhere company. We don't believe in a "perfect" candidate because we believe in our core value, "Evolve and Adapt Quickly". If you believe this is a role that you'll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.