Client Success Manager - SWZD

Sales London, United Kingdom


***In terms of logistics, all interviews will take place over phone or video due to the coronavirus. With this in mind, the position will start remotely, but will transition back to the office in the future. ***

About Spiceworks Ziff Davis:

Spiceworks Ziff Davis (SWZD) is the trusted global marketplace for connecting technology buyers and sellers across all marketing channels. We provide the valued information IT and business decision makers need to research, buy, and manage technology while delivering the intelligence and insights technology brands need to create and sell better products and services. By combining the breadth and depth of the Spiceworks Community with expert content, trusted 1st party data, and proven lead generation capabilities, Spiceworks Ziff Davis is uniquely positioned to help technology buyers and sellers to grow their businesses.

Who you are:

Been in digital advertising long enough to know the difference between a good online campaign… and a great one? Looking to take your career to the next level working directly with clients to turn fresh ideas into killer campaigns? Spiceworks Ziff Davis (SWZD) wants you! We’re looking for a Client Success Manager who can help powerhouse tech brands meet and exceed their marketing goals.

You’ll work collaboratively with our Sales, Creative, and Delivery teams to produce smart, effective campaigns that help our clients achieve their goals while driving our own exponential revenue growth. Oh, and you’ll enjoy the roller-coaster ride of it along the way!  Ready to join the team? Apply now!

Your day-to-day (as a Client Success Manager, you’ll):

  • Build great relationships with clients while consistently delivering successful outcomes for their Spiceworks Ziff Davis (SWZD) advertising and marketing campaigns
  • Work with internal sales, creative, and product delivery teams to ensure all aspects of a client’s campaign are implemented correctly and performing at or above benchmarks and established KPIs
  • Run regular client meetings to discuss campaign progress, strategy, optimizations, and determine upcoming goals enabling you to secure renewals and cross-sale to directly impact annual revenue goals.
  • Consulting and knowledge-sharing. You will be the expert on all things Spiceworks Ziff Davis (SWZD). When our clients have questions, they come to you for answers
  • Prioritize and manage multiple complex projects concurrently without breaking a sweat.
  • Deliver regular campaign reports summarizing current performance and recommending ideas for optimization to improve results over time.  
  • Learn from senior members of the team.


What does it take to do this job?

  • 2 - 3 years in a client facing, account management, client services, or customer success role.
  • Experience in account management and managing B2B relationships.
  • Strong Client Management skills including soft skills, strategic thinking, and active listening.
  • Ad Agency experience preferred (Digital Ad or Media Agencies)
  • Passion for online advertising. You’re eager to take your previous experience and apply it at Spiceworks Ziff Davis (SWZD).
  • Commitment to excellence: it’s not just how you do your job, it’s who you are.
  • Experience analyzing data from multiple sources and understanding how to use that information to improve campaign performance and secure renewals.
  • Solid understanding of online advertising standards, tools, and best practices.
  • Desire to join a diverse team of smart, driven, energetic, positive, fun, committed Spiceworkers.
  • A command of Excel and PowerPoint.
  • Familiarity with or similar CRM system is preferred.

Location: SWZD is a “Work from Anywhere” company.

We value productivity over location, so this position may be performed from anywhere - a significant benefit for both the company and the individual team member. SWZD has offices in Austin, New York, Chicago and London, though physical attendance is at the discretion of employees and their managers.