Field Service Technician
Description
Since 1922, Shorr Packaging Corporation has been providing its customers with products and services designed to deliver the best packaging solutions with an ongoing focus on innovation and progress. In 1984 we became an employee-owned company which drives a culture of support, collaboration, and a drive to win. Every employee-owner across the country is committed to Shorr’s success by offering our customers a unique combination of in-depth business knowledge and personal service. Our significant year over year growth can be directly tied to our focus on unparalleled customer service and support.
The solution to our success is our people, both our customers and our employee owners.
The Field Service Technician is responsible for the installation, start-up, troubleshooting, repair, and routine maintenance of all industrial packaging equipment at our customer facilities as well as at the Shorr warehouse/demo rooms. We are looking for an individual with strong electrical and mechanical skills who also has experience with troubleshooting equipment issues.
This position will pay between $33.00/hour - $38.00/hour depending on experience.
Responsibilities
- Set up, install/assemble, test, adjust, and disassemble packaging equipment from various manufacturers using electrical and mechanical skills.
- Comfortable troubleshooting equipment and excellent customer service communication skills.
- Repair packaging equipment, which includes troubleshooting, determining the extent of repair, estimating labor time, and completing repair parts requests.
- Perform routine ongoing maintenance on all equipment.
- Assist with moving and crating of packaging equipment.
- Assist and train other Shorr Service Technicians and customer personnel on equipment.
- Assist and improve customer satisfaction through promoting company services and products within company guidelines.
- Operate machine tools when necessary in repairing or installing equipment.
- Follow all OSHA safety rules and keep the work area clean.
- Safely drive to and from local customers in a company-owned vehicle.
- Attend manufacturers' training/schools as needed, as well as acceptance tests at these manufacturers.
- Travel to remote customer locations when necessary.
- Perform minor repairs on Shorr office and facility equipment.
Qualifications
- Experience reading electrical/mechanical drawings, CAD drawings, and giving technical phone support
- One to two years of related experience and/or training
- Bachelors or Associates Degree preferred
- Previous packaging equipment service experience preferred but not required
- Microsoft Office with emphasis on Outlook, Word, and Excel
- PLC programming knowledge preferred
Shorr Packaging Corp. is an Equal Opportunity Employer (Female/Male/Disability/Veteran/Sexual Orientation/Gender Identity) that provides our employee-owners with excellent compensation and benefits including 401K, employee stock (ESOP), medical, dental, life, and more.