Developer– Tier 3 Escalation Team

Engineering Dallas, Texas


Description

In a nutshell:  

We are looking for a Developer to join our Tier 3 Escalation team! 

The Role: 
You will investigate and fix production issues coming from real customers. You will also engage in developing the technical gaps of existing products. 

This position requires excellent technical skills as you will tackle customer issues in a time-pressured environment and will need to collaborate with the Customer Success organization. 

What you’ll be doing: 

  • Diagnose, troubleshoot, and replicate customer issues, research, identify and deliver solutions. 
  • Take ownership of escalations and drive towards resolution. 
  • Act as a technical focal point in cooperative relationships with other internal groups. 

Requirements 

  • At least 3 years of Experience with .NET/C# 
  • Experience as System Administrator of medium/large system 
  • Active Directory/Azure Active Directory knowledge 
  • Excellent troubleshooting skills 

Strong plus: 

  • Experience in developing products in enterprise identity/security domains 
  • Extensive background in Windows internals and advanced concurrency controls, operating system objects, etc. 
  • Ability to perform debugging and crash dump analysis using WinDbg 
  • Context switch skills 

Ideal knowledge domains: 

  • Enterprise Identity 
  • Security 
  • Disaster Recovery 
  • Backup/Restore 

The Semperis Story 

Semperis combines world-class expertise and leading-edge technology to deliver identity-driven enterprise protection. Our customer-vetted technology is trusted around the globe. Semperis’ product platform provides a fully automated Active Directory Disaster Recovery solution, as well as total visibility into directory services modifications, granular restores, and speedy remediation of Active Directory disasters. 

Semperis puts people first.  

From our customers and partners to our culture of engineers and experts, we understand that people are our assets. Our talented employees, contribute to the Semperis culture that champions strategic vision, innovation, intelligent and precise solutions. 

Working as a team alongside our world-class technical experts is both interesting and developing, and leads to “Force for Good” products. 

We believe our success is led by teamwork, diversity, eye-level management, personal and professional development, and reaching self-fulfillment. With teams in the USA, Canada, Israel, Europe, and APAC; you’ll be working alongside top Technology & Security experts from all over the world without a preference for culture, gender, race, age, or religion; we believe in people!