Solution Architect - Hybrid technologies

Customer Success Tel Aviv, Israel


Description

The Semperis Story

Semperis combines world-class expertise and patent-pending, leading-edge technology to deliver identity-driven enterprise protection.

Our customer-vetted technology, trusted around the globe, empowers clients and ensures the integrity and continuity of their digital infrastructure and operations. Semperis’ directory services protection platform provides a fully orchestrated Active Directory Disaster Recovery solution, total visibility into directory services modifications, granular restores, and speedy remediation of Active Directory disasters.

People First Culture

Semperis puts people first. From our customers and partners to our culture of engineers and experts, we understand that people are our assets. World-class thought leaders, distinguished engineers, and top technology experts contribute to the Semperis culture that champions strategic vision, actualized expertise, intelligent and precise solutions, and continuous innovation. With teams in New York, San Francisco, and Tel Aviv, you’ll be working alongside world-class thought leaders, distinguished engineers, and top technology experts from around the world.

The Role

As a Solution Architect at Semperis, you will be an essential member of our Customer Success technical team, collaborating with product, sales, and engineering to deliver the latest security and identity products.

You will be responsible for the technical aspects of security and identity products offered to our customers including Post-sale activities and Pre-sale demos and POCs.

You will be integral in shaping future product development by listening to customer challenges and evolving market needs

  • Design technical solutions to meet customer’s business, technical, and/or financial goals
  • Lead the technical aspect of a production deployment in our customer’s environment including deployment design, technical assistance during the deployment, and resolving configuration issues.
  • Provide technical support for our customers after the deployment was completed
  • Convey and document technical requirements to and from customers
  • Provide input and feedback to engineering teams and development
  • Provide pre-sales technical assistance and product education
  • Partner with the Sales team to develop requirements documents, presentations, proposals, and ROI models and coordinate with a team of support specialists, consultants, or project managers to execute sales objectives or to ensure that all pre-sales customer requirements are documented and transitioned
  • Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas
  • Willingness to travel to customers or events as necessary

Role requirements

  • At least 3 Years of working knowledge and hands-on experience with Docker & Microservices and Linux

  • Working knowledge and hands-on experience in any of the next technologies is a significant advantage:
    • Elastic Search 
    • K8S 
    • Active Directory 
    • Azure AD
    • Office 365

  • Working in either an enterprise IT or enterprise software organization in a technical customer-facing role or for a systems integration vendor
  • Awareness of the identity and access management and infosec product landscapes, and technical features of competing products within the ecosystem
  • Experience doing customer demos of software products
  • Experience building technical proofs of concept directly with customers
  • Experience in designing, deploying, and supporting solutions in a production environment.
  • Ability to communicate with both business and technical contacts at the customer to explain the value of the solution on all levels.
  • Bachelor’s Degree in a related field. CS, Economics, or Engineering is a plus, or other relevant technical degree or equivalent experience
  • Excellent verbal and written communication skills 
  • Fluent English 
  • English fluency - A MUST
  • Willingness and ability to travel abroad 

Semperis is proud to be an Equal Opportunity Employer. 
Semperis provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.