Billing Specialist

Consumer Billing Sumterville, Florida


One of the Nation's largest electric distribution cooperatives located in Central Florida



Billing Specialist



Financial & Administrative Services

Reports to:

Assistant Manager of Consumer Billing & Accounting


330 S US HWY 301, Sumterville FL 33585

Pay Rate:


Based on qualifications and experience



Non-Represented Non-Exempt

Posting Date(s):

Friday, 07/15/2022*

# of Vacancies:



*This posting will be closed and no longer available to receive applications upon SECO Energy’s discretion.

^ SECO Energy is a not-for-profit electric distribution cooperative serving over 200,000 families and businesses across seven counties in

   Central Florida, making SECO Energy the third largest electric co-op in Florida and the sixth largest in the nation.

^ SECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment  

    without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

^ Qualified employees will be considered on an equal basis with external applicants.


General Purpose of Job

This position is responsible for utility billing activities, including distribution, adjustments, reviewing activity reports and computer runs to correct billing errors; to provide accurate and timely data entry for data processing and computer billing operations; respond to customer requests; process return mail and electric payments; coordinate accounts qualifying for specialized programs and back up for meter reading services.

Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.





High School or GED







Two (2) years’ work experience in accounting, billing operations or general office work and customer service.



Experience or similar work with an electric utility or related industry.



 Other Requirements:

  • Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
  • Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, telephone, and fax machine.
  • Normal work hours shall be eight (8) hours between 6:00 am and 6:00 pm, Monday through Friday.
  • Successful completion of pre-employment background check, physical and drug screen.


Knowledge, Skills, and Abilities

  • Ability to maintain confidential information, and effectively manage stress and pressure in a frequently changing environment, ability to multi-task calmly and effectively in all situations.
  • Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
  • Computer proficiency and ability to utilize MS Office products; ability to acquire skills in the use of applicable corporate customer information system as they relate to the position.
  • Excellent customer service orientation and interpersonal skills for effective interaction with managers, employees, customers and others; use independent judgment in the application of Cooperative policies and procedures.
  • Knowledge of basic accounting principles and math; procedures in handling account receivables; ability to learn the cooperative computerized utility billing system including rate composition and calculations; lock box processing, and the application of rates.
  • Perform detailed transactions accurately and review work for quality control of information, records and reports; effective communication skills including written, verbal and listening; ability to prepare all types of office correspondence; effective organization and documentation skills; detail oriented to complete assignments and meet deadlines; ability to work independently and in a team environment.
  • English is the primary business language. Second language in Spanish is desirable.


Verification: The above qualifications and competencies for this position may be verified through a combination of education, experience, interview questions and technical skills exercise(s).


Essential Duties and responsibilities

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.                                                                                                                                                              


  • Accurately process and coordinate billing, new services, lock box, etc.
  • Assembles all pertinent data to process and activate new services and maintains customer files on an ongoing basis to ensure that the customer information is accurate, and the customer is billed correctly.
  • Maintain a thorough knowledge of consumer accounting and an in-depth knowledge of all rates and rate structures for residential and commercial accounts.
  • Performs routine customer account maintenance such as set up/change/delete auto-pays, e-bills, budget bill, address changes, etc.
  • Prepares billing for accounts that qualify for specialized program so that the customers are billed correctly and in a timely manner.
  • Processes accounts receivable-electric revenue and kWh adjustments, sends revised bills, and makes budget billing adjustments to customer accounts to ensure that the customer is billed correctly, and the cooperative's accounts receivable is correct.
  • Research and resolve discrepancies or conflicts with billing charges and respond to customer requests as directed.


Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by or those an employee encounters to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees. 


While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to walk; stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.


This position has general sedentary office environment. The noise level in the work environment is usually moderate.