Business Analyst

Reliability & Operations Sumterville, Florida




Business Analyst



Reliability & Operations

Reports to:

System Performance Manager


293 S US Hwy 301, Sumterville FL 33585

Pay Rate:

Based on qualifications and experience


Non-Represented Non-Exempt

Posting Date(s):

Tuesday, 03/09/2021*

# of Vacancies:



*This posting will be closed and no longer available to receive applications upon SECO Energy’s discretion.

^ SECO Energy is a not-for-profit electric distribution cooperative serving over 200,000 families and businesses across seven counties in

   Central Florida, making SECO Energy the third largest electric co-op in Florida and the sixth largest in the nation.

^ SECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment  

    without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

^ Qualified employees will be considered on an equal basis with external applicants.


General Purpose of Job

This position is responsible for analyzing SECO Energy’s electric system reliability performance, reporting standardized reliability indices (SAIFI, CAIDI, SAIFI) both internally and externally, and identifying key improvement opportunities.  This position is also responsible for:  documenting and assessing workflow processes, leading teams to identify improvement opportunities, developing creative solutions and conducting research to determine feasibility, analyzing impact of proposed modifications, and facilitating implementation of standardized work methods and/or enhanced business practices. They are responsible for financial forecasting and development of the annual Reliability & Operations expense budget while monitoring monthly expenditures and reconciling with Finance & Accounting. During weather emergencies they play a critical role in forecasting outages, projecting personnel needs, and forecasting restoration durations.


Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.




4 Year / Bachelors Degree


Business Administration or related field




Six Sigma certification within three years of employment




Four years of focused experience in business process analysis, improvement, and development.


Proficient in the use of personal computers and an expert in MS Office products including Excel, Outlook and Word.  If not an expert, the candidate must be able to be retested and skilled within 6-months of hiring.


Experience or similar work with an electric utility or related industry.


Education and/or Experience Notes

The equivalent of six years of directly related experience in Business Administration or related field, with a high school diploma or GED may be considered in lieu of degree.




Other Requirements

  • Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, and Smartphones.
  • Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
  • Normal work hours shall be eight (8) hours between 7:00 am and 5:00 pm, Monday through Friday.
  • May occasionally work outside in an observation role to document processes, observe work methods and to obtain a working knowledge of field activities.
  • Successful completion of pre-employment background check, physical and drug screen.



Knowledge, Skills and Abilities

  • Ability to acquire knowledge of other applicable corporate computer systems within 6-months of hire date.
  • Ability to maintain highly confidential information, and effectively manage stress and pressure in a frequently changing environment, able to multi-task calmly in all situations.
  • Demonstrated ability to perform business case analyses which includes cost-benefit analysis, return on investment (ROI) analysis and financial impact forecasting; ability to lead teams to implement process change.
  • Demonstrate a sense of urgency and a positive “can do” attitude when provided tasks and assignments from inside and outside department.
  • Effective interpersonal and communication skills including written, verbal and listening to interact with employees, managers and the public; ability to design and prepare technical reports and presentations and present to groups; ability to exercise good judgment, sound reasoning skills and discretion in making independent decisions commensurate with responsibilities.
  • Excellent customer service orientation; effective planning, organization and prioritization skills with exceptional documentation and detail; work independently and in a team environment to accomplish established goals and meet deadlines; ability to oversee and coordinate the use of outside contractors, consultants and / or vendors.
  • Knowledge and use of statistical tools required to perform Six Sigma analyses to include iGrafx and/or other business process mapping software, cause-and-effect diagrams, pareto charts, calculating sample sizes, construction of scatter diagrams, linear regression and the development of countermeasure matrices.
  • Must be able to make formal presentations to a variety of audiences ranging from subordinates to management.   
  • Possess advanced financial and forecasting skills to develop, implement, track and maintain the annual Reliability & Operations operating expense budget of approximately $40 million dollars.
  • Skilled in technical, business and conversation writing.  Must be able to craft a memorandum, email and / or written correspondence that is appropriate for internal and external communications.  This includes the ability to craft procedures, training manuals, reports and presentations to communicate within and outside the department.
  • English is the primary business language. Second language in Spanish is desirable.



Verification: The above qualifications and competencies for this position may be verified through a combination of education, experience, interview questions and technical skills exercise(s).


Essential Duties and responsibilities

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative. 


  • Use formal process improvement methodology (such as Six Sigma) to assess and improve operational procedures in work unit(s).  Confer with business unit management and subject matter experts to scope business problems.  Study and review business processes; examine documentation and flow of work through systems.
  • Assess adequacy of internal controls, documentation, backup/redundancy and disaster recovery procedures to ensure business continuity and secure operations. Reinforce operational procedures with appropriate control methods, identify key challenges and share lessons learned.
  • Facilitate presentations and workshop sessions on process analysis, assessment, control, and mitigation. Provide instruction on the use of Six Sigma analytical tools.
  • Facilitate implementation of standardized business processes.
  • Gather, track and analyze data. Provide analytical support to the business unit and others.
  • Monitor system outage information and perform analysis of outage data to assist in the development of corrective measures for recurring reliability problems.
  • Develop and implement standardized business processes as needed to perform service restoration efforts more efficiently and effectively.
  • Monitor monthly expenditures of the R&O budget and provide reconciliation report to Finance.
  • Forecast outages, project personnel needs, and predict restoration durations during weather-related emergencies.


Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by or those an employee encounters to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees. 


While performing the duties of this job, the employee is regularly required to sit, talk, and hear.  The employee frequently is required to walk.  The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move objects weighing up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. This position has general office environment. The noise level in the work environment is usually low.