IT Engineer

IT Chennai, India


Location: Chennai - Guindy (On-Site) 
Roles and Responsibilities:
·        Strong problem-solving and interpersonal skills.
·        Response and Resolution of tickets as per SLA.
·        Conduct Remote troubleshooting.
·        Walk customers through installing applications and computer peripherals.
·        Address user tickets regarding hardware, software and networking.
·        Provide On-Site Support to Network Team.
·        Direct unresolved issues to the next level of support personnel.
·        Ensuring that all processes at the service desk are thoroughly documented, consistently audited.
·        Hardware and Software Inventory management.
·        Vendor Management, coordinating with various OEMs.
·        Installation of Windows OS, Apple MAC OS.
·        Manage installations, upgrades, and configurations of hardware and software.
·        Problem Diagnosis and Resolution.
·        Monitor and Manage endpoints security compliance.
·        Availability on weekends if required.
Requirements and skills:
·        2-3 years’ experience as a Desktop Support Engineer.
·        Experience with system installation, configuration, and analysis.
·        Experience on Windows OS, Apple IOS.
·        Knowledge on IT Systems Patch management, monitoring, and deployment.
·        Knowledge of network security practices and anti-virus programs.
·        Working knowledge of office automation products and computer peripherals, like printers and scanners.
·        Good to have knowledge on MDM Tools.
·        Excellent problem-solving and multitasking skills.
·        Good written and verbal communication.
·        Bachelor’s degree in IT, Computer Science or equivalent.