Key Account Manager

Consulting Services - Europe London, United Kingdom




As the Key Account Manager, you will work closely with our franchise clients, providing them with data-driven insights and actionable pricing and business recommendations to boost profitability. Using RMS methodologies, you will explore the factors influencing consumer purchase decisions at the store, category, and item levels. Afterward, you will share these insights with the Franchisees and their management teams.  This is a hybrid role, coming into the office 3 days a week.


You’ll be part of our European Consulting Services team, and your position will be based in London, reporting to the Sr. Director of Franchisee Services. Working closely with the Director, you will manage multiple franchise accounts and establish strong relationships with key corporate client contacts. Your responsibilities will include engaging with senior client personnel to discuss pricing strategies and ensuring the successful implementation and follow-up of these strategies across owned and franchised locations.   At our company, we take pride in encouraging each other’s career ambitions and you’ll find ample opportunities for personal development.


  • Manage franchise accounts and build strong relationships with key corporate client contacts
  • Collaborate with your team to create reports, presentations, and analyses.
  • Present insights and recommendations to both key corporate client contacts and franchisees
  • Facilitate pricing best practices and pricing tools training, while providing ongoing support with general queries and adhoc pricing requests to franchisee clients
  • Conduct regular meetings with franchisees to ensure their understanding and adherence to proposed revenue management strategies.




  • Native-level proficiency in English is required; Proficiency in additional languages is highly desirable, particularly German, and Scandinavian languages (such as Swedish, Norwegian, or Danish, or Polish)
  • 5 Years’ experience preferably in key account management, business analytics, consulting, consumer research or revenue management.
  • Proficiency in the use of a range of management information systems including Excel and PowerPoint
  • Outstanding written and presentation skills with excellent communication at all levels
  • Proven commercial and business acumen demonstrated through compelling client interactions, adept storytelling, and strong analytical and critical thinking skills.
  • Exceptional time management and organization skills to successfully manage multiple deadlines.
  • Ability to travel; this position is based in our London office, with occasional trips and client visits as needed




  • Bachelor’s degree in Business, Economics, or any related subjects
  • 3-5 years of experience in the hospitality or retail industry, preferably in revenue management or account management




  • Private Medical Insurance, Dental Insurance, Vision Policy
  • Workplace Pension, Death In-Service, Short-Term Disability, Long Term Disability
  • Parental leave
  • 25 Days of Paid Holiday (pro-rated per your start date)
  • 8 Paid Bank Holidays
  • Annual gym membership
  • Annual public transport travel card zone 1-3.
  • Tuition reimbursement program
  • One day a year to participate in community and volunteering events.



Revenue Management Solutions (RMS) is committed to supporting restaurants through these ever-changing times. Today, more than 50 major brands in over 40 countries trust RMS for data-driven analytics and tech-enabled solutions to optimize sales, menus, and a brand’s financial health. Six of the top 10 US fast food brands and 16 of the top 30 global restaurant brands (equaling more than 100,000 restaurants) rely on RMS’ software solutions and actionable insights to make informed business decisions that drive profitability and combat inflation and increasing wages. The company holds five US patents on menu pricing and customer segmentation and supports ongoing academic research efforts. For more information on how RMS helps its clients, visit



Our goal at RMS is to create a positive change in the communities we inhabit. With over 20 countries represented throughout our offices, we respect and embrace different cultures, interests, and actions. The acknowledgment of our unique identities is something that connects us across continents to uphold our values of diversity, respect, and responsibility.


Revenue Management Solutions LLC. is an equal opportunity employerRMS considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.