Solution Consultant
Description
Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.
As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.
You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 8-12 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming!
You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way!)
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise.
Your day to day - let's break it down!
Project Delivery (100%)
Measures of success: customer feedback (NPS, references), peer feedback, utilization, and project margin
Measures of success: customer feedback (NPS, references), peer feedback, utilization, and project margin
You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of end-to-end software implementations.
Consultation & Requirements Gathering
- Educating customers on what’s required for successful implementations
- Gathering and documenting customer functional and technical requirements
- Creating design recommendations and securing agreement on designs that satisfy customer requirements and reflect industry best practices
Project Management
- Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
- Controlling and communicating project scope, schedule, budget, and risk to customers and management
- Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”
Configuration
- Configuring our no-code software based on the solution design, performing quality assurance to minimizing rework (no coding required)!
Customer Training
- Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)
People Who Excel:
- 6 - 8+ years of prior experience in leading & delivering enterprise off-the-shelf software or incident management solutions
- Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
- Experience within Risk Management, Internal Audit, and Regulatory Compliance Management or Corporate Security is a bonus but not a must have!
- You love to make customers happy regardless of any obstacle!
- You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
- You have exceptional communication skills and get pumped speaking with customers
- You’re a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)
- You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field.
Interested?
If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]
Statement: We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]
This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.
Resolver, a Kroll business is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applications regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
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