System Administrator
Description
At Relatient we’re on a mission to make access to healthcare simpler.
We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.
We are currently looking for a System Administrator to join our team.
Essential Functions:
- Provide system-level support of operating systems, hardware and
software tools, including installation, configuration, and maintenance, as part of the Service Delivery team - Manage, maintain, and review documentation
- Ensure internal and external partners receive and maintain access to appropriate systems and SaaS applications
- Research, plan, install, configure, troubleshoot, maintain, and upgrade operating
systems and applications - Collaborate with other technical staff and business units
- Assist with capacity planning, disaster recovery, and security
- Troubleshoot network connectivity, firewalls, switches, access points, and IP cameras
- Support end users when necessary
- Performs other duties as assigned
Education & Experience Requirements:
- Bachelor’s Degree or equivalent work experience required
- 5+ years of experience in system administration
- Strong knowledge of Office 365: user administration, Exchange, OneDrive, SharePoint
- Strong knowledge and understanding of identity providers, particularly JumpCloud and Azure Active Directory
- Experience administering ticketing systems, e.g. Jira, ServiceNow, etc.
- Experience administering MDM and remote management solutions
- Experience administering antivirus/EDR solutions
- Deep understanding of Windows, Mac, and Linux
- Understanding of core networking principles (LAN/WAN), with an ability to administer/troubleshoot firewalls, switches, access points, and IP cameras
- Experience using scripting and automation
- AWS experience preferred
- Strong sense of urgency
- Strong analytical skills
- Exceptional and timely communication skills
- Effective time management and prioritization skills
- Some after-hours or on-call work may be required
Relatient is an equal opportunity employer.
To learn more about our organization, please visit www.relatient.com
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