Customer Account Representative - Dutch & English

Sales Operations Rotterdam, Netherlands

We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other and cheer our wins. Join us as a Customer Account Representative in our Renewals team in Rotterdam.

In this role, you will be accountable for client renewals and retention results. While demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue from up-selling and cross-selling of related products.

Your area of responsibility:

  • Reducing churn and increasing product usage
  • Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells and referrals
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Show how compliance is second nature as you address revenue recognition, entitlements, and other compliance factors
  • Manage pipeline by tracking all customer activity, from prospect to deal closure
  • Maintaining an updated sales forecast in
  • Handle customer inquiries through to resolution
  • Ensure customer knowledge through complete account information and knowledge transfer to key internal account stakeholders
  • Build up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
  • Partner with Sales, Tech Support, Finance and product teams to ensure customer satisfaction
  • Use proper competitive positioning for retention and overcoming competitive threats
  • Identify and transfer new business leads to account management teams

Your Profile:

  • Relevant customer/ renewals experience in a high-tech industry
  • Fluency in English and Dutch is a must
  • Fluency in German is considered a great advantage
  • Great numeracy skills and ability to easily interpret mathematical information
  • Very good Excel skills
  • Argumentation and logical thinking
  • Results-driven, with a customer-first mentality and eager to learn
  • Ability to create & assess sales opportunities in existing customer & prospective customer organizations
  • Ability to understand and communicate all product offerings to customers and prospects
  • Able to work on and complete many projects at the same time
  • Self-starter who takes the initiative
  • Strong communication, consultative, and influencing skills
  • Focused attention to detail allowing for delivery of high-quality end-user experiences
  • Proven team player
  • Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
  • Passion to close all types of transactions
  • Ability to re-engage with long lost customers
  • Discovery and selling skills
  • Stealth attention to detail, following and improving processes

If this sounds like the right fit for your experience and career interests, we would be happy to talk to you! What we offer in return is:

  • 24 days’ vacation (increased after years of service) + an extra day off for your birthday
  • Premium Collective Health Insurance Plan with a monthly employer contribution
  • Premium Collective Pension Scheme fully funded by Progress
  • Company-paid commuting/mileage reimbursement
  • Fitness Program, allowing you to choose a gym and enjoy the discount and tax-advantage
  • Fresh fruit daily and selection of good coffee & tea
  • Canteen onsite
Apply now!


Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!