End User Systems Administrator
Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. And as an End User Systems Administrator in Sofia, you can join us in doing what we do best: propelling business forward.
About the role:
- Provide IT support to all Progress employees worldwide via phone, email, ServiceNow ticketing, and in-person
- Manage user and computer accounts in a Microsoft environment
- Manage IT support queue and respond promptly to tickets keeping the user informed of the status and resolution
- Clearly document each case in call management software, annotate all updates, and properly document a final resolution
- Track, support, and remediate problems and requests, and document resolutions
- Troubleshoot remote access issues both software and hardware
- Research and resolve software/hardware errors through vendors and technical literature
- Deal with employee onboarding and terminations
- Maintain and document inventory and supply needs
- Work with hardware vendors for support issues
- Work on various IT related projects
- Support more junior team members
- 2-4 years of experience in IT, preferably in a user support role
- Operating systems troubleshooting skills (Windows and macOS)
- Experience in the administration of Microsoft Windows Server, Azure Active Directory, Office365
- Good level of understanding of networking basics like DHCP, DNS, IP subnetting, Wi-Fi technologies
- Good hardware knowledge
- Excellent communication skills and fluency in English.
- Bachelor's degree in IT or related field and/or Microsoft, Apple, Cisco, ITIL, JAMF or similar industry certifications will be considered an advantage
- Generous remuneration package
- Employee Stock Purchase Plan Enrollment
- 30 days paid annual vacation
- An extra day off for your birthday
- 2 additional days off for volunteering
- Premium healthcare and dental care coverage
- Additional pension insurance
- Well-equipped gym on-site with CrossFit equipment and a climbing wall
- Co-funded Multisport card
- Daycare Center for your little ones
- Flexible working hours and generous work-from-home allowance
- Free underground parking with a designated space for bikes and electric scooters
Together, We Make Progress
Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!