If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Regional Director Diversion Programs with a passion for human services.  This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.

WHO WE ARE
We are a social enterprise that partners with communities to transform society by honoring the humanity of people, reducing the impact of discriminatory mass incarceration, and empowering people to live safe, healthy, productive lives through inspiration, affirmation, and by overturning barriers.

For over 60 years we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 50+ locations across Washington State that provides a chance for change to over 3,000 people on any given day.”

WHAT YOU'LL DO

This position will perform all required management, program planning and coordination, budgeting, financial reporting, program auditing, personnel management, customer relations and other supervisory functions under the administrative and operational supervision of the VP of Clinical and Re-entry Programs. As the organization evolves, this position may have one or more additional matrix reporting relationships. The Regional Director will perform all duties in accordance with PHS mission objectives, safety and compliance policies, applicable state/federal/local laws and regulations, and all internal policies and procedures of Pioneer Human Services.

The Director is responsible for meeting and exceeding the expectations of our external customers, including the state’s Department of Health, county personnel, Behavioral Health/Mental health treatment providers, court services and legal personnel, community members, insurance companies/payers, and others. The Director is to establish program direction and policy, monitor the management of the program’s resources, and the coordination of overall service delivery and personnel administration, including formal evaluation of their direct report’s performance, and ensuring the same of all people leaders within the Diversion programs

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

Service Delivery

• Ensures quality health care services to all residents and clients including emergency medical treatments, initial and detailed assessments, medication delivery, medical documentation and life sustaining interventions.
• Monitors clinical record system; ensures delivery of effective interventions and evidence-based practices including intervention, medical monitoring, admit/discharge, and all other designated services for the applicable facility/program.
• Monitors overall facility and program services for quality and cost effectiveness.
• Assesses appropriateness of all clients/residents in program including supervising the intake process, and participates as needed.
• Seek opportunities to expand service delivery.
• Demonstrates and models competencies related to diversity and cultural issues.
• Collaborates with both site and community partners

Fiscal Responsibility

• Actively participates in the annual budget process, including building the program budget.
• Maintain a full understanding of the programs budget.
• Review budget reports monthly and know why program is or is not meeting budget expectations.
• Implement action plans in place to respond to budget irregularities.

People leadership and employee development

• Conducts formal performance management reviews for all direct reports on an annual basis that is a permanent element of the official HR employee file and connects to the strategic plan of the division, and ensures these formal performance reviews are also conducted in a timely thorough manner by all people leaders throughout assigned facilities and program operations. 
• Provides informal feedback to direct reports on a regular basis and ensures the same culture and expectation for people leaders in the assigned facilities/locations. This formal and informal feedback should address successes, achievements, challenges, gaps, and development plans to assist employees in meeting expectations and career goals. Ensures that all employees receive documented performance expectations and are held accountable to outcome based results.
• Monitors execution of HR/People related action plans and assures the highest levels of compliance.
• Oversees facility/local efforts for employee engagement, ensuring effective HR partnership to utilize surveys and metrics insights to create plans to address challenges, improve retention and maintain the highest levels of positive employee experience possible. 
• Lead, oversee and implement initiatives and processes that will create a diverse and inclusive work environment focused on employee productivity, engagement, satisfaction, and wellbeing.
• Engages in appropriate coaching and executes any formal corrective action necessary to resolve employee relations issues.
• Establishes staffing plan standards and personnel management processes to achieve and maintain compliance to all employee/HR related policies and procedures, as well as to optimize outcomes related to hiring, orientation, training, organizational development, and retention of staff.
• Ensures all program staff members are sufficiently trained and there are qualified personnel to ensure the safety and security of the client/resident population at all times.
• Guides and supports the development and implementation of a competency-based approach to staff training and professional development in alignment with Division-wide initiatives and priorities.

Quality Assurance

• Maintains quality of care consistent with or exceeding standards set by State of Washington regulations, and any other accrediting and/or contracting bodies.
• Monitors the compilation and delineation of the program's outcome measures
• Reviews all contracts pertaining to purchases of program services, as directed Orients and monitors the supervision of medical consultants under contract to program.
• Ensures EMT and other program staff are operating within proper licensure/medical scope.
• Approves all program policies and procedures.
• Monitors program licensing and certifications.
• Leads Group and other Team meetings as necessary.

Communication and Collaboration

• Provides information presentations to enhance program image and further integrate the program within Pioneer Human Services and the community-at-large.

• Provides consultation and makes educational presentations on behalf of the company and program, and engages in other activities that contribute to the field of behavioral health.
• Promotes and models teamwork and collaboration with co-workers.

Performs other duties as required

Pioneer Human Service Expectations:

• Represent the company Core Values, department, and self by maintaining a high degree of personal. professionalism; by conducting business with strict honesty and fairness; by avoiding all deception and trickery; and by dealing fairly with employees, customers, and competitors.

• Be aware of and ensure compliance with all Company requirements and procedures and follow requirements laid out in the Company’s Business Management System.
• Accept responsibility for mentorship and guidance of new and support employees; embrace and participate in the company’s Core Values and Mission programs.
• Maintain a high level of self-awareness of personal skills and abilities and notify supervision of any training or assistance needed.
• All other duties as assigned and required. Duties, responsibilities, and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES:

Demonstrate competency, good judgment, and self-control in the presence of clients and when performing duties. Have the skills and ability to work successfully with the special needs of the clients in our care and have effective communication and problem-solving skills with clients, internal staff, and providers in the community.

Duties require the use of standard office furniture and equipment (e.g., desk, filing cabinet, laptop computer, printer, telephone, cellular phone, fax machine, copy machine, etc.)  Ability to use MS Office and other work related software. 

• Knowledge of electronic records management
• Willingness to work with residents who have both substance use and mental health disorders; ability to show compassion and professionalism with residents who may be angry, depressed, distraught, frustrated, suicidal, and/or under the influence of drugs and/or alcohol
• Willingness to work with individuals who have criminal histories and/or identified criminogenic risk factors
• Ability to de-escalate situations.

QUALIFICATIONS:
REQUIRED

• Bachelor’s degree in Behavioral Health, Human Services or similar field
• Must hold a National EMT License or Washington EMT license in good standing.
• Must be able to complete all required medical, company and facility contract requirements.
• At least 5 years’ experience as an EMT
• At least 5 years of supervisory/leadership experience in the human services, health care, or substance use disorder field;
• Experience in budget preparation, program development, and state licensing

PREFERRED/DESIRABLE

• Experience in a related healthcare occupation, such as physician or medical assistant
• Experience in an administrative position in a healthcare setting, such as ambulatory services or hospital
• RN with license in good standing in Washington State
• Experience in residential treatment and/or formal training in management/program administration and substance use

EEO

Pioneer Human Services is an Equal Opportunity Employer of minorities, women, individuals with disabilities, protected veterans and does not discriminate under federal, state, or local laws. All qualified applicants and employees will receive consideration and opportunities for employment without regard to race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, genetics, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.