If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Case Manager (Community Resource Navigator) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity, and inclusion.

Who we are
We are a social enterprise that partners with communities to transform society by honoring the humanity of people, reducing the impact of discriminatory mass incarceration, and empowering people to live safe, healthy, productive lives through inspiration, affirmation, and by overturning barriers.

For over 60 years we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 50+ locations across Washington State that provides a chance for change to over 3,000 people on any given day.”

What you'll do
The Case Manager (Community Resource Navigator) assists in providing the most accessible and highest quality comprehensive customer service to individuals and families seeking services in Snohomish County. This position works to connect Carnegie Resource Center (CRC) participants to available resources within the community, accurately collects client information and demographics, and assists service seekers in creating SMART goals to inspire healthy and productive living. The Carnegie Resource Center works side-by-side with the community to take on the biggest, most complex issues facing Snohomish County. We know that when people don’t have their most basic needs met, longer-term goals, like finding financial stability are out of reach. When we work together, we make a lasting, sustainable impact on our community.

What you'll bring

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated experience in establishing and maintaining effective working relationships with clients, staff, and community leaders.
• Ability to deal calmly, patiently, and effectively with tense situations.
• Ability to express empathy when working and communicating with diverse client populations.
• Demonstrated experience working in a fast-paced environment and shifting gears quickly to accommodate change.
• Demonstrated experience handling client’s requests and addressing potential obstacles by being resourceful.

QUALIFICATIONS FOR THE POSITION:

(Any Equivalent Combination of Knowledge, Skills, Abilities, Education, and Experience)

• Associates Degree preferred, High School Diploma or GED required.
• 1 year of relevant experience working in a Human Services related position.
• Ability to quickly learn internal software applications.
• Familiar with Microsoft Office Suite products.
   

What we offer

Competitive industry compensation and a generous benefits plan that includes: 

• Employees regularly scheduled to work 24 hours or more a week are eligible to enroll in medical, dental, and flexible spending accounts the first of the month following date of hire.
• Full-time employees regularly scheduled for 30 hours per week or more are eligible for additional benefits, including life, AD&D, and disability coverage beginning the first of the month after 30 days of full-time employment.
• Childcare discounts through Kinside.  Dependent Daycare flexible spending. 
• Tuition assistance program: Pioneer pays 100% of a bachelor's degree tuition and 50% for graduate programs. Available for full-time status employees after 3 months of employment.
• Retirement plan: Pioneer contributes 3.5% of an employee's annual compensation into retirement plans. An additional 3.5% match is offered to those who contribute 6% on their own.
• Employee recognition programs: gift cards, additional time off, weekend getaways and more.
• Public transportation discount.
• Employee assistance program (EAP).

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.