Parts Town Careers

Description

Inventory Quality Specialist

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Bonus DC Perks

• Bi-weekly travel stipend
• Safety shoes reimbursement program
• Holiday pay and opportunities for overtime
• Referral bonus program
• We offer forklift training programs
• Free food! We offer free snacks and drinks to show our appreciation to our team members

The Job at a Glance

As the Inventory Quality Specialist, you will perform essential functions acting as a liaison between our Fulfillment Center Inbound teams (Receiving, Putaway, Kitting, and Inventory) and Customer experience teams. You will be handling Salesforce cases from customer service. Working on a small, fast paced inventory control team you will have the opportunity to work on all inventory positions and gain a deep understanding of the operations of Parts Town. Inventory Quality Specialists are responsible for monitoring the Inbound WIP, resolving inventory discrepancies on receipts, including missing parts, Parts ID, incorrect quantities, mixed orders, and ROSD/Warranty processing. Our Inventory Quality Specialists play a key role in maintaining the quality and accuracy of Parts Town’s Purchase orders receipts. 

A Typical Day

• Work closely with internal teams utilizing internal systems (K1, SAP, JIRA, Salesforce, Esker) to resolve inventory related receipt discrepancies to deliver a positive customer experience.
• Exercise discretion in managing time to locate parts missing from purchase order receipts
• Work closely with leadership tools on reoccurring issues and root cause resolutions.
• Log Quality Issues and communicate trends to leadership teams
• Resolving aged receipts in process and expediting purchase order processing
• Monitor Inbound WIP for discrepancies, research and resolve
• Trouble shoot deliveries to find PO, Pack slip, part ID, etc…
• Check and scan pack list to ensure proper procedures are being followed
• Work closely with Inventory, OSD and Customer experience teams to research and resolve receipts impacting inventory accuracy.
• Update Receipt notes, set appropriate flags (kit, Hazard,etc..) to drive correct routing for future receipts
• Regularly count physical inventory to resolve discrepancies and confirm accurate quantities in inventory management system

To Land This Opportunity

• You showcase strong decision making and problem-solving skills and are a stickler for details and organization
• You possess excellent time management and organizational skills
• You are flexible to work late hours and overtime as needed
• You have intermediate to advanced knowledge of High Jump, Syspro, and Exacta
• You are able to operate all material handling equipment safely
• You have the capacity to move around for long periods of time, lift parts up to 30 pounds, and utilize ladders when needed
• You are willing to work 8:30am-5:00pm Monday-Friday. 
• You have fantastic communication skills & you’re proficient in English (verbal and written)
• Able to perform cycle counts everyday
• You are vehicle certified or willing to become certified to operate a forklift, cherry picker and reach truck on a daily basis
• You have a passion for customer service and problem solving (we'll teach you the rest!)

About Your Future Team

Our Fulfillment Center Team is full of high-performing team members who have a passion and enthusiasm to work hard and play hard. Our Fulfillment Center is a very team-oriented atmosphere, and we strive to live up to our core values of safety, integrity, community, passion, courage, and innovation each and every day!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,993.80 – $53,770.20 annually ($21.15– $25.85 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.