Jr. Inside Service Technician
Description
See What We’re All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
- Bragging rights – check out our culture and growth!
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Fitness center, game room and on-site food market
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
As a Jr. Inside Service Technician (A.K.A. a Jr. Tech Wizard), you’ll communicate directly with end users and field technicians to create cases, supply warranty information (specifically for hot-side units), and reference service companies on warranty and non-warranty foodservice equipment. In this entry-level role, you’ll learn how troubleshoot common equipment issues, how to properly document cases, and how to provide top-notch customer service! Internal training and exposure to real-world technical issues will help you grow into a Inside Service Technician.
A Typical Day
- Provide exceptional customer service, effectively communicating equipment information and document cases for triage to a technician
- Utilize equipment manuals and parts listings to help resolve equipment issues
- Maintain all customer call information into a company database to better assist future inquiries
To Land This Opportunity
- You exemplify the Parts Town core values: Safety, Integrity, Passion, Courage, Innovation, and Community!
- You’re an all-star communicator, fluent in written and verbal English.
- You have at least 1 year of experience in a customer service or technical support role.
- You are enthusiastic about learning everything you can about our Manufacturing Partners’ equipment lines and repair parts.
- You’re passionate about troubleshooting, paying close attention to detail, and finding innovative solutions to difficult problems
- You’re confident using a computer and navigating programs such as MS Word, Excel & Outlook.
- You are confident communicating over the phone and through various offline application.
- You have the ability to multitask and thrive in a fast paced, team atmosphere
- You're available to work an 8 hr. shift M-F between the hours of 7:00 AM - 7:00 PM (CST)
About Your Future Team
The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but we’re constantly learning and growing! We are a close-knit team that loves collaborating. We’re not afraid to get our hands dirty, and we’re always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. We’re the most popular team at lunchtime (because we know how to cook)! If you’re looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you!
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $21.15- $28.54 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.