Service Advisor (Performance Hyundai Brampton)
Description
Drive for Excellence
Performance Hyundai Brampton is the top rated guest satisfaction Hyundai Dealer in Canada. An international award winning team for consecutive years, we have been consistently recognised for our commitment to excellence in sales, service and guest satisfaction.
Performance Hyundai Brampton is currently seeking a team oriented, hard working individual to join their exceptional team as a Service Advisor. The ideal candidates will have passion for all things automotive, high attention to detail, strong work ethics and a willingness to learn and succeed.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
- Great Experience: Every customer is entitled to a great experience
- Integrity: We are honest and transparent in our actions
- Diversity: We are stronger through the inclusion of people, brands and ideas
- Innovation: We passionately embrace opportunities for new and continuous improvements
- Empowerment: We encourage and support our people in taking initiative
- Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
- Identifying, recommending and documenting service maintenance and repairs for customers.
- Greeting customers in a courteous, professional manner.
- Delivering personalized service that exemplifies our dealerships.
- Working with technicians to identify required maintenance and repairs.
- Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
- Providing service recommendations and estimated costs to customers.
- Performing road tests of customer vehicles to assess customer concerns
- Ensuring customer satisfaction meets company and manufacturers’ standards.
- Striving to meet the department’s repair order production standards.
- Perform other Service related duties as required by management
What you need to succeed:
- Must have a valid Ontario Driver's License and good driving record.
- 2-3 years of service advisor experience preferred
- CDK experience is an asset.
- Kia or Hyundai experience is an asset.
- Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
- Ability to sell and recommend maintenance and repairs to our loyal customers.
- Strong computer skills.
- Good communication skills and attention to detail.
- Must have the ability to multi-task and work under pressure.
- May be required to work on Saturday as per business needs.
What’s in it for you?
- Excellent management support and guidance.
- Opportunities through our Internal career development program.
- Access to health, dental and vision insurance.
- Disability, critical illness and life insurance for the unexpected.
- Our Employee Assistance Plan (EAP) for you and your family's wellness.
- Discount on vehicles, service and parts for you and your family.
- Discounts to retailers and service providers across the country.
- Free and engaging employee events
- Did we mention we love giving back to our communities?!
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