Event Concierge: Non-Profit
Description
Job Title: Event Concierge: Non-Profit
Group/Team: Event Management
Reports to: Sr. Director, Event Management
Location: Seattle, WA
Employment Type: Full-Time, Salary, Non-Exempt
Travel Requirements: 0-10%
WHO WE ARE
OPUS AGENCY
Opus Agency is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. Our portfolio of clients includes world-shaping brands such as Amazon, Google, Microsoft, Salesforce, ServiceNow, and many others. As we look ahead to 2026 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences.
Our Event Management team plays a critical role in this vision, partnering with world-shaping brands like Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As a Sr. Registration Manager, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future.
WHAT WE ARE LOOKING FOR
This role serves as a concierge and hybrid event/registration support on multiple domestic and international offsite conventions and meetings (typically ranging in size from 15 to 500 people). Primary functions include providing concierge services to attendees during events, attendee registration, and supporting coordination and logistics. The Event Concierge should be able to create exceptional experiences, set the standard for customer service, and ensure that all arrangements are agreeable to clients, team, and attendees. This position will work full-time at our client office, located in Seattle, without regular supervision.
YOU SHOULD HAVE
- Microsoft Office suite program experience preferred (Outlook, Word, OneNote, etc.)
- Displays strong critical thinking, organizational, and analytical capabilities.
- Strong project management skills.
- Demonstrate strong verbal and written communication, presentation skills, email & memo writing.
- Ability to effectively prioritize workload on multiple projects & events simultaneously.
- Successfully perform in high stress, fast-paced environment.
- Accept changes with short notice and tolerate frequent interruptions.
- Ability to maintain high levels of confidentiality.
- Work cooperatively with other employees, vendors, and clients.
- Portray professional presence through superior communication, presentation, promptness, and appearance.
- Language Skills - Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from a group of managers, clients, customers, or the public. Ability to interact both on a one-to-one and group basis.
- Mathematical Skills - Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to create, monitor and understand budgets, debits, credits, and reconciliation.
- Reasoning Skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
ESSENTIAL RESPONSIBILITIES
- Work onsite at client offices, from 7:30am-4:30pm Monday-Friday staffing the central concierge desk. May work other times, when necessary, with advanced notice. Ensures appropriate coverage during any times out of the office
- Staff pop-up lobby and atrium event desk as needed
- Manage and update Event Concierge OneNote
- Manage correspondence for all Event Concierge email alias request and phone calls
- Create, deliver & ship name badges, table tents and other event materials as required
- Manage and keep updated inventory of Event Concierge desk items
- Coordinate with security on daily events and update security with any changes
- Manage digital signage board: Daily "is it functioning" check. Update images/logos as needed
- Cross-check update physical signage needs in conference center with facilities thru EMS
- Coordinate participant list with planner/meeting hosts and uploading into VMS/Cvent
- Manage additional registration support for onsite check-in needs at conference center or check-in desk
- Back up support of conference calendar updating
- Synchronize Outlook/EMS systems weekly
- Manage and train as floor warden and emergency contact at conference center
- Attend all Opus, GF team meetings, trainings and take notes
- Attend weekly event BEO review and take notes
- Research private dining/library project as time allows
- Sporadic pre-event help as needed for registration and planner support
- Additional operations, event management and registration projects as assigned
- Effectively performs work assigned by client staff in a timely, customer-centric, and accurate manner.
- Reports to Opus manager and/or members of client event team on a regular basis to discuss project progress, challenges, and solutions.
- Establishes good relations with vendors and collaborates with vendors in securing needed materials on time, within budget and meeting requested specifications.
- Maintains clear communication with manager and/or client, regarding special problems or exceptions to policies and procedures.
- Represents both Opus and the client’s stewardship and values in all tasks.
- Attains a thorough knowledge of Opus’ operating procedures and the overall operation of the company.
- Illustrates an understanding of international meeting coordination including succinct communication skills, international-used meeting terms, and ability to convey all event logistics with contacts who may have limited skills in the English language.
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
WHAT YOU CAN EXPECT IN RETURN
- Full time position
- Opportunities for growth and development
- Health & Dental Insurance (choice of plans)
- 100% Employer paid short-term disability and life insurance
- Opportunity to elect additional life insurance and LTD insurance at employee expense
- Paid parental leave
- Opportunity to contribute pre-tax dollars to flexible spending accounts
- 401(K) with employer match
- Flexibility in work schedules
- Generous time off
HOW WE’LL TAKE CARE OF YOU
Our job titles may span more than one career level. The starting salary for this role is between $55,000 and $60,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.
NOT SURE IF YOU SHOULD APPLY?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.
Physical Requirements:
Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
OTHER DUTIES AND ACKNOWLEDGEMENT
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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