Field Service Supervisor Cincinnati - Req ID 4018
At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally. Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options, spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.
JOB DESCRIPTION SUMMARY:
Managing the day-to-day Field Service Department Operations, service office functions, interfaces with customers, parts department employees, and entire service staff. Communicates company Vision, Mission, Basics, and Philosophy to all employees. Selects and develops the necessary manpower to maintain a functional field service staff in line with overall company policies and forecasts. Assists in the development and supervision of the execution of the annual training program for field technicians. Administers and maintains adequate, neat, and safe offices, shop areas, yards, vehicles, and tools. Provides input to the Service Operations Manager on the need for changes to the service department’s philosophy, strategy, capital investments, and budgets. Must maintain exceptional customer service standards. Establish and assist in directing workflow. Directs and reviews established paper flow of job quotes, work orders, work in process, job closing routines, customer invoicing, management reports, purchase order routines, time cards, expenses, overtime, and PIP/PSP programs. Assist in the development of rebuild practices, parts reusability practices, flat total programs, sales promotion programs, and general repair level guidelines.
Individual must be highly motivated, with excellent Leadership skills, superior communication, and customer interaction skills along with good organizational skills. Must have advanced computer skills with an understanding of CAT information retrieval systems.
High School Diploma. Prior industry knowledge of the products along with a technical background of the products sold and serviced. Supervisory experience is required.
Ability to handle multiple tasks and have a teamwork ethic along with exceptional knowledge of construction equipment.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor