Service Advisor Canton Peterbilt - Req ID 3812
At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally. Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including an annual Success Share bonus, retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options including a zero employee payroll contribution for an HSA health insurance option with an employer contribution that adds $1,200.00 per year. Spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.
JOB DESCRIPTION SUMMARY:
The Service advisor's role is to assist in the effort to manage and maintain the efficiency, professionalism, and profitability of the service department. Also responsible for general clerical and administrative duties within the Service Department. Answer incoming calls to the Service Department and directs them to the appropriate colleague.
Set up appointments for service customers. Translate customer-reported problems to actionable work orders for technicians to complete. Consulting with technicians about needed repairs and alternatives that can be offered.
Informing customers about potential cost savings and warranty protections.
Maintain up-to-date knowledge of product warranty coverage and be capable of informing customers of applicable coverage.
Informing customers of changes in service or when their equipment is ready to be picked up.
Check OEM databases for any applicable campaigns, updates, or upgrades on all incoming trucks.
Assemble quotes when requested by customers.
Review repair order invoices with the customer
Initiate proper paper flow for all service documentation.
Inform Service Foreman of potential problem areas and/or customer concerns.
Perform other duties as assigned.
High School - College Preferred
Three years of experience, working knowledge, and experience of industry products, repairs, and parts. Good organizational and communication skills are required. Proven experience working closely with internal and external customers. Proficient computer skills.
Must have the ability to communicate with truck technicians, customers, and management.
Must have strong sales and customer service skills.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.