Northwell Health Careers

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Title: Diagnostic Customer Coordinator - Radiology Support Service - Danbury Hospital - Danbury, CT Full Time Monday - Friday 8:00am - 4:30pm 

Summary:

The Diagnostic Coordination Coordinator 1 serves as a vital liaison between radiologists, community physicians, imaging departments, and patients, ensuring seamless coordination of imaging services, accurate documentation, and timely communication to support high-quality patient care.

Responsibilities:

1. Coordinate consults and follow-up on studies and patient care issues.
2. Ensure timely processing of STAT readings by contacting referring physicians for preliminary reports.
3. Relay messages to radiologists in a clinically appropriate manner, including addendum requests.
4. Utilize Cerner and PACS systems to obtain, upload CDs, and manage prior films/studies and reports.
5. Monitor PACS for unread reports and pending prior imaging.
6. Advise patients, physicians, and staff on proper test preparation, appointment details, and arrival times required for diagnostic tests.
7. Accurately document special requests or comments in the scheduling system.
8. Perform accurate patient search and selection to maintain EMR integrity.
9. Complete pre-registration with accurate demographic and financial data to support billing.
10. Follow up with patients, offices, and coworkers regarding scripts, authorizations, and paperwork.
11. Manage order corrections per financial department requests.
12. Burn imaging discs for operating rooms, cardiology, and patients upon request.
13. Answer phones, route calls, and ensure accurate communication both verbally and via EMR.
14. Maintain and model Nuvance Health values.
15. Demonstrate regular, reliable, and predictable attendance.
16. Perform other duties as assigned.

Education Skills Experience:

Essential: HS Graduate or Equivalent

Desired:  Associate's Degree, Cerner, Document Imaging, PACS, Soarian Scheduling. 

Minimum Experience: Three years: Data Entry, Microsoft Word, Excel, & Outlook, and Customer Service. One year of medical terminology knowledge required. 

Customer service and organizational skills. 

Salary Range: $17.00 - $31.36 Hourly