Diagnostic Customer Coordinator - Radiology Support Service - Danbury Hospital
Description
Title: Diagnostic Customer Coordinator - Radiology Support Service - Danbury Hospital - Danbury, CT - Full Time - Monday - Friday - 8:00am - 4:30pm
Summary:
The Diagnostic Coordination Coordinator 1 serves as a vital liaison between radiologists, community physicians, imaging departments, and patients, ensuring seamless coordination of imaging services, accurate documentation, and timely communication to support high-quality patient care.
Responsibilities:
- Coordinate consults and follow-up on studies and patient care issues.
- Ensure timely processing of STAT readings by contacting referring physicians for preliminary reports.
- Relay messages to radiologists in a clinically appropriate manner, including addendum requests.
- Utilize Cerner and PACS systems to obtain, upload CDs, and manage prior films/studies and reports.
- Monitor PACS for unread reports and pending prior imaging.
- Advise patients, physicians, and staff on proper test preparation, appointment details, and arrival times required for diagnostic tests.
- Accurately document special requests or comments in the scheduling system.
- Perform accurate patient search and selection to maintain EMR integrity.
- Complete pre-registration with accurate demographic and financial data to support billing.
- Follow up with patients, offices, and coworkers regarding scripts, authorizations, and paperwork.
- Manage order corrections per financial department requests.
- Burn imaging discs for operating rooms, cardiology, and patients upon request.
- Answer phones, route calls, and ensure accurate communication both verbally and via EMR.
- Maintain and model Nuvance Health values.
- Demonstrate regular, reliable, and predictable attendance.
- Perform other duties as assigned.
Education Skills Experience:
Essential: HS Graduate or Equivalent
Desired: Associate's Degree, Cerner, Document Imaging, PACS, Soarian Scheduling.
Minimum Experience: Three years: Data Entry, Microsoft Word, Excel, & Outlook, and Customer Service. One year of medical terminology knowledge required.
Customer service and organizational skills.
Salary Range: $17.00 - $31.36 Hourly