Audio Visual Technician

Information Technology Colorado Springs, Colorado


Position:  Audio/Visual Technician with VTC Experience

Location:  Colorado Springs, CO

Clearance:  Must hold an active Secret clearance; active TS or TS/SCI preferred

** Sign on bonus available **


  • In support of Missile Defense Agency events, install (to include design and test), operate, and maintain video conferencing equipment.


  • As requested, provide video conferencing event planning packages consisting of test plans, engineering assessments, configuration drawings, accreditation documentation (as required) and other applicable documents or information.


  • Monitor the status of scheduled and ad hoc conferencing bridged events to ensure availability and quality of service.


  • Provide technical operational support of the Video Services Operation Center (VSOC) and Video Control Center (VCC)."
  • Configure and monitor video conferencing scheduled and ad hoc event bridges.
  • Schedule conferencing events and collaboration sessions utilizing Government-provided scheduling tools


  • Provide technical operational support in the Von Braun III Auditorium. Operate audio/visual equipment to include movie projectors, cameras, lighting, curtains and other stage systems, and peripheral equipment.
  • Provide VTC facilitation support in Dahlgren, VA, Ft. Greely, AK, and Kirtland AFB, NM.
  • As operational tempo permits, provide VTC and collaboration system facilitation to other users.
  • Provide VTC and A/V operational support and facilitation within Top Secret SCI/SAP facilities.
  • Maintain the video conferencing-unique hardware, software, and peripherals. (e.g., TelePresence, CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels).


  • Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities.
  • Maintain equipment per Information Assurance guidance from both the manufacturer and Government (e.g., the CERT IAVM and DISA DVSG).
  • Troubleshoot and resolve collaboration and business application incidents
  • Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs
  • Execute configuration management plans, processes, and procedures.
  • "Maintain MDA collaboration systems and all associated VTC peripheral equipment associated with the VBIII Auditorium, and future operations/control centers and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and/or collaboration events.


  • Maintain/utilize manufacturer service and/or maintenance agreements."
  • Coordinate, integrate, implement (including test, and accept), future collaboration services and equipment.
  • "Manage and utilize COMSEC materials and procedures to ensure video conferencing systems are operational and properly keyed to enable secure Video Conference events.


  • Maintain accountability of electronic keying material and COMSEC Controlled Item (CCI) equipment.


  • In conjunction with site security processes, comply with access control procedures for facilities housing Video Conferencing systems."
  • Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government.
  • Prepare, review, coordinate, update, and submit DOD Information Assurance Certification and Accreditation Process (DIACAP) supporting documentation


  • High School Diploma is required
  • College Degree not required but preferred
  • Must have a minimum of 3 years experience in the Audio Visual industry
  • Individual must possess the following skills: in-depth knowledge of installation, operation, scheduling and support of desktop and conference room VTC systems in a secure government or military environment including ISDN and IP, Inverse Multiplexers, CODECs and H.320/H.323 protocols.
  • Working knowledge of AV concepts such as acoustics, lighting, aspect ratios, font size versus distance, scan rates, video standards and transmission systems.
  • Working knowledge of TEMPEST standards and IA concerns for multi-classification multimedia systems.
  • Must possess an extremely meticulous and organized working style and have an ability to work as part of a team
  • Strong verbal and written communication skills experience is important, responsibilities will include extensive team and customer contact
  • Proficiency with Microsoft Windows and Office products in required
  • Proficiency with Computer aided Drafting/Computer Aided Drawing application (Autocad/Visio) is required
  • Understanding electrical current (a plus)
  • Tandberg/Cisco systems installation, maintenance and troubleshooting
  • Experience with AMX Control system installation. Ability to Install control System Hardware and Download Control System Source Code Ability to troubleshoot existing source code.
  • Experience with Audio Digital Signal Processing Equipment (Biamp and ClearOne). Ability to Download DSP Configurations. Ability to troubleshoot DSP Configurations.
  • Lutron lighting and shade system installation (programming a plus)
  • Knowledge and experience with computer network configuration
  • Experience with KIV Secure Systems
  • CEDIA Certification a plus
  • CTS Certification a plus
  • CTS-D Certification a plus
  • CTS-I Certification a plus
Salary range:  55,000 - 65,000 depending upon experience

 NMR Consulting is an Equal Opportunity Employer (EOE).  M/F/D/V