Account Manager
Description
ACCOUNT MANAGER
Campaigner is a Ziff Davis brand, offering a full-featured email and SMS marketing platform for businesses to engage their customers. With over 20 years in business and a global reach, our experienced team of experts help customers of all sizes achieve the best possible ROI with email and SMS marketing, backed by a highly scalable platform.
Job Description
This position will initially be a hybrid office-remote role, located in Ottawa, but in time (TBD exactly when) will become a fully in-office role.
We are currently looking for an Account Manager who will be responsible for managing and nurturing relationships with our key customers, with a focus on customer retention and growth. The ideal candidate will have a consultative and analytical approach to gain a strong understanding of our clients’ goals ensuring product and service alignment.
They will have a natural ability to identify areas of growth while demonstrating a return on investment to their clients. The ideal candidate can connect people and products to solve business challenges, internally and with customers. The Account Manager will be measured on their ability to achieve monthly revenue retention targets and convert short term contracts into 12+ month contracts.
Role Responsibilities
- Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction, growth and high renewal rates. Ask and understand clients' key business goals and objectives and ensure delivery against these goals.
- Effectively manage contract renewals and re-negotiations.
- Grow account revenue through up-sell and cross-sell efforts; have a working knowledge of sister brands to assist in these efforts.
- Actively monitor and mitigate risk among account base.
- Identify key contacts, decision makers, and executives for each account and maintain regular, consistent communication in a proactive capacity.
- Develop a deep understanding of Campaigner product and ensure that accounts are utilizing all the appropriate features in the software.
- Stay up to date with email marketing changes and product developments, communicating these to clients addressing the impact and providing recommendations.
- Effectively work alongside other departments - including sales, finance, product, and support - to ensure an exceptional customer experience.
- Accountable for identifying client issues, proposing solutions and escalating to the appropriate person to the point of resolution
- Share knowledge, tools, and techniques within the team and be a resource to junior members.
Qualifications & Skills
- 2-3 years in Account Management, Customer Success, Sales and/or Business Development.
- Knowledge of web-based software as a service (SaaS)
- Experience developing relationships and providing strategic advice and direction to Director and Executive-level contacts.
- Ability to understand the client’s business and what drives decision making.
- Excellent communication skills; building quick rapport over phone, email and presentation.
- Exceptional time management and organization; ability to manage competing priorities.
- Proven negotiation skills and ability to overcome objections.
- Experience in email or digital marketing a plus
- Motivated with a passion to succeed, while also helping clients, team members and the overall company.
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health and wellness, cybersecurity, and martech.
Ziff Davis believes that “Doing > Talking” and embraces the business and societal imperative to have a diverse and inclusive organization. We are taking actions today to build and sustain a global employee population that mirrors the diverse communities we serve around the world.
Ziff Davis is an equal opportunity employer that offers great employee benefits, including, but not limited to, Health, Vision, Parental Leave, Maternity Leave, Dental, RRSP, Employee Assistance Program, Employee Stock Purchase Program, Flexible Time Off.
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