Warranty Specialist (Limited Term)
Description
About MN Custom Homes
Founded in 2011 by two Bellevue locals, we have grown to become the preeminent Eastside luxury home builder today. Since Day 1 we have been driven by innovation and obsessed with setting our homes apart through their overall design and functionality. We truly get a thrill doing what we love most: building thoughtful homes that inspire community. Learn more about us and see our work at: https://mncustom.com
Why MN?
We pride ourselves on our empowered team environment and dedication to taking care of our people. We believe in setting you up to succeed with clear career progression, learning opportunities, and ownership of your role from the get-go. Accountability is huge for us, and we place a lot of trust in our employees to do the right thing. We believe that a supportive and inclusive culture yields happy people, and happy people are the most successful at what they do.
About This Role
This is a limited-term position based in Bellevue, WA
The Warranty Specialist (Limited Term Role) is responsible for ensuring homeowner service requests are efficiently managed while ensuring a positive customer experience. The Warranty Specialist is the single point of contact for all homeowners’ warranty needs in the year following a customer’s move-in date. These include managing requests at designated intervals as well as addressing emergent needs and requests that arise during this period.
On a Given Day, Your Work Might Include
- Models and reinforces actions and behaviors consistent with the Company's values, mission, and culture
- Serves as main point of contact for MN Homeowner inquiries related to warranty needs. Professionally and promptly responds to all homeowner inquiries
- Manages and executes all post move-in services for MN Homeowners. Coordinates services with homeowners and contractors, communicates progress/updates, and proactively circles back on any outstanding items or questions
- Ensures adherence to NAHB Residential Construction Standards and safety protocols for warranty repairs and concierge work
- Conducts walkthroughs of Service Request Lists, Emergency Requests and Concierge Requests
- Maintains and updates numerous records and schedules, including but not limited to: the MN Warranty Tracking system, files and folders in company directory, personal schedule and contractor schedules
- Collaborates with subcontractors to resolve problems, including work procedures, complaints, and warranty issues
- Proactively partners with and builds strong relationships with team members and key stakeholders across the organization at all levels
- Ensures adherence to MN standard work processes and takes ownership of improvement opportunities
- Stays informed and up to date on construction technology and advancements, and the latest fixes and repairs
- Interfaces professionally; ensures good relationships with a variety of people, including owners, managers, customers, subcontractors, internal team members, tradespersons and laborers
- Identifies opportunities and drives continuous improvement related to quality of construction and delivery of post move-in service
- Partners cross functionally on projects and initiatives as needed or required
- Performs other related duties as necessary or assigned
Preferred Qualifications
- Knowledge of Residential Construction processes and products is required
- Excellent customer service skills and a desire to deliver positive customer experiences
- Strong organizational and time management skills. Must be able to effectively multitask and juggle simultaneous demands while remaining flexible and efficient in a fast-paced environment
- Ability to work independently with little direction or oversight
- Excellent interpersonal as well as verbal and written communication skills
- Proficient in Microsoft Office Suite
- Ability to make reasonable, rational, quick decisions while under pressure and when faced with unexpected occurrences or delays
- Ability to de-escalate situations and provide conflict resolution
- Ability to adopt MN processes and standards
- Some fluency with Spanish (read/write/speak) is preferred
What You Bring to MN Custom Homes
- Bachelor’s degree or equivalent preferred
- 5+ years’ experience in a Warranty Service representative or equivalent role
- 5+ years’ experience managing subcontractors, scheduling, and invoicing
- Previous experience developing, implementing, and managing a warranty program
- Trade experience and hands-on capabilities are desirable
Working Environment & Physical Requirements
- Ability to traverse and inspect all areas of a jobsite in all types of weather; this may include ascending and descending stairs and positioning oneself in various ways to inspect confined or difficult to reach spaces or areas
- Ability to use some light hand tools and battery operated tools
- This position requires frequent use of a computer, including keyboard functions and visual acuity of 20 inches or fewer on a daily basis
- Must be able to lift up to 20lbs occasionally with or without accommodation
- Exposure to characteristic construction site hazards
- Must be able to work in office Monday – Friday, within core business hours of 8AM-5PM
Travel & Vehicle Requirements
- Regular travel between job sites and/or the office is required
- Valid WA State Driver’s License
- Acceptable driving record & proof of vehicle insurance. MN must be listed as an additional insured party on the vehicle insurance
Employee Benefits
- 401(K) with generous company match, no vesting schedule, and access to professional financial advisors
- Paid Safe and Sick Leave in accordance with Washington State law and applicable paid holidays
- Free onsite parking
- Company paid events
- Complimentary snacks & beverages
Hours & Compensation
This is a limited-term, full-time position paying $36.75/hr. – $44.10/hr. The hourly range represents the anticipated low and high end of the hourly range for this position. Individual placement within a salary range will vary based upon factors including but not limited to candidate experience, knowledge, individual, skills, and organizational performance.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At MN Custom Homes we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
MN Custom Homes is an equal opportunity employer