Regional Investigator - Fraud & Corruption / Amman or Beirut (National Position)
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Ethics and Compliance Department
The Ethics and Compliance team supports and monitors ethical, contractual and legal compliance across Mercy Corps’ various affiliates and global operations. This team interacts with and supports all functional areas of Mercy Corps, including executive and senior management, programs, social ventures, policy & advocacy, resource development, finance, and the people team, as well as the various functional areas that report into these departments. Within the Ethics and Compliance Department, the Intake and Investigations team is responsible for the intake and investigation of all reports of ethics violations including fraud, corruption, Global Human Resources complaints, and safeguarding reports. The Intake and Investigations team is responsible for managing all phases of the investigative process from intake to case closure.
Under the direction of the Director, Fraud and Corruption Investigations, the Regional Investigator, Fraud and Corruption, will serve as the focal point for ensuring compliance with Mercy Corps’ ethics policies and procedures in the Middle East. They will ensure that Mercy Corps takes all reports of misconduct seriously and investigates allegations of fraud and corruption thoroughly and impartially consistent with sector-wide best practices and donor expectations. The Regional Investigator, Fraud and Corruption, will plan, conduct and prepare reports for assigned fraud and corruption investigations. They may be supported by Integrity Focal Points, who are field-based team members trained to support but not lead investigations. Investigations will be conducted in the field and remotely; working in a variety of diverse cultural contexts and time zones.
● Effectively plan and execute impartial, thorough, timely and confidential investigations into allegations of fraud and corruption;
● Develop and draft timely investigation plans that identify risks;
● Conduct whistleblower, witness, and subject interviews, both in-person and remotely;
● Identify, collect, and review documentary evidence needed for investigations;
● Analyze control system weaknesses and identify corrective measures;
● Prepare comprehensive investigation reports, which may be subject to third-party (donor) review, on a timely basis, working with other functions to provide clear recommendations for internal controls improvements;
● Discuss findings and recommendations with country-level senior management and other team members as required, and follow up on implementation of recommendations in a timely manner;
● Maintain organized, confidential, and thorough investigation files;
● Coordinate with Integrity Focal Points to support investigations efforts when possible;
● Maintain an expert knowledge of Mercy Corps’ internal policies and procedures, as well as stay abreast of donor rules and regulations;
● Provide detailed assessments of how internal controls might be improved, taking into consideration the specific circumstances and environment of substantiated incidents. It is expected that the Regional Investigator, Fraud & Corruption, will provide value-added advice, based on his/her expert knowledge and experience;
● Provide proactive input to and provide assistance in the development of Mercy Corps’ ethics policies, procedures and protocols;
● Help build trust and confidence in Mercy Corps’ reporting, investigation and follow up systems and foster a climate where team members feel confident and comfortable reporting issues;
● In coordination with established onboarding processes, assist with the onboarding of new team members to ensure awareness and understanding of Mercy Corps’ ethics policies;
● Conduct and/or coordinate regular anti-fraud and anti-corruption trainings for team members;
● Maintain appropriate confidentiality.
Reports Directly To: Director, Fraud and Corruption Investigations
Works Directly With: Senior Ethics Specialist, Ethics and Assurance Managers, Integrity Focal Points, country-level senior management teams
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications and Transferable Skills
● Certified Fraud Examiner (CFE) or Certified Internal Auditor (CIA) designations are strongly preferred;
● At least 3 years of experience as a trained and practiced investigator is required;
● Experience working in humanitarian aid or development, either living overseas or spending a significant amount of time in foreign countries is preferred;
● Demonstrated knowledge and interest in ethics, fraud, and corruption, and a sensitivity to cultural diversity and gender issues;
● Solid understanding of a wide-range of ethics violations, including fraud and corruption;
● Understanding of best practices in ethics management and accountability within INGOs, including best practices for investigations of ethical violations;
● Solid organizational and research skills with a broad understanding of various program sectors and activities;
● Ability to navigate difficult circumstances with a calm demeanor and in a methodical, analytical manager;
● Strong verbal and written communication skills;
● Strong analytical and problem-solving skills, effective organizational and interpersonal skills;
● Team members are expected to conduct themselves in a professional manner and respect local laws;
● English fluency (written & verbally) required; strong preference for additional fluency in Arabic.
The successful Regional Investigator, Fraud & Corruption, will have knowledge of the INGO environment; deep knowledge of best practices in conducting fraud and corruption investigations; a proven ability to analyze complex situations with varying cultures, languages and education levels; the ability to objectively document and prioritize findings and to develop workable recommendations for improvement. They must work both independently in Mercy Corps field offices and cooperatively with team members at all levels as well as conduct themselves with a high degree of integrity and objectivity while also working towards an overall objective of positively promoting improvement. Effective, positive communication is essential to success in this position.
Living Conditions/ Success Factors
The position requires up to (25%) travel to countries which may be listed as failed or failing states. Travel for investigations is occasionally urgent, resulting in travel departure within days of notice.
Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.