Diamond Club Stand Host

Ballpark Operations Seattle, Washington


Description

JOB DESCRIPTION

 

Job Title:Diamond Club Stand Host

Department:Ballpark Operations

Status:Part-time, Seasonal, Nonexempt. This position begins in November 2019 and is expected to last through the 2020 Baseball Season, September 2020.

 

Primary Objective:  Contribute to exceptional experiences for all guests by providing courteous directions and service to guests. Manage table rotation in a premium, visible section of ballpark.

 

Essential Functions:

  • Provide prompt, friendly and courteous guest service in accordance with Mariner Way standards to provide guests with an exceptional event experience.
  • Runs floor plan, monitoring a fair and consistent table rotation.
  • Takes guest information and quotes wait times when tables are not immediately available
  • Greet guests with a positive, professional and helpful demeanor. Anticipate guest needs such as highchairs, additional chairs, etc. Offer assistance including directions and other information as necessary.
  • May scan tickets upon guest arrival or review guests’ tickets for valid date.
  • Clearly communicate directions to guests and assist them in locating concourse or field level attractions.
  • Control access to restricted areas according to event.
  • May assist special needs and mobility impaired guests.
  • Visually monitor assigned area at all times and be on constant watch for any injuries or emergencies requiring escalation
  • Clearly communicate location and other relevant information regarding intoxicated or unruly guests; any situation requiring medical attention; or situations requiring clean-up to the appropriate department as assigned.
  • Stand and/or walk for the duration of event at assigned post.
  • Attend all mandatory Team Member meetings and training.

 

Education and Experience:

  • High school diploma or GED preferred.  Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
  • Previous customer service experience preferred
  • Previous Restaurant Host/Hostess experience preferred.
     

Competencies, Knowledge, Skills and Abilities (KSA’s):

  • Ability to follow written and/or oral instructions.
  • Strong customer focus; treats all guests with respect and courtesy.
  • Effective verbal communication skills; clear, respectful, and appropriate communication to all guestsMust be able to work fluently in English; bi-lingual skills are a plus.
  • Must be dependable and reliable to report to work on-time when scheduled and work in assigned section independently.

 

Physical Activities and Working Conditions:

  • Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
  • Must be able to work afternoon, evening, and weekend shifts according to event schedule.
  • Must be able to stand and/or walk on concrete stairwells, ramps and concourses for the duration of shift.
  • Must have functional near and far vision.
  • May be required to lift and carry up to 20 lbs.