Contact Center Representative (Remote)
***This is a remote/work from home position.***
Are you seeking a rewarding career with opportunity for advancement? Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily? If so, we invite you to share your background and qualifications with us! Marine Credit Union is currently seeking a Contact Center Representative who possesses a high level of professionalism and experience in customer service and call center communication.
As a Contact Center Representative you provide exceptional customer service in a professional, pleasant and efficient manner. You will supply direct support to our members via telephone or other forms of correspondence. Additional responsibilities include:
- Research and solve member questions, issues and complaints concerning credit union accounts.
- Provide routine account maintenance and process account requests per member requests.
- Cross-sell credit union products and services when appropriate.
- Ensure that all credit union member and employee related business is kept in the strictest confidence.
Qualified candidates must have the ability to problem solve in a fast paced environment. Previous customer service experience in a face to face or call center environment is desired. They will be professional and empathetic to both members and employees.
- Experience working in a financial institution is preferred
- Prior experience in sales a plus
- Must be an effective communication and able to deal with and resolve conflict
- Strong computer skills
- Ability to speak multiple languages a plus
WHY JOIN MARINE CREDIT UNION:
Marine Credit Union offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing weekends off, a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. Marine Credit Union provides excellent paid training, on-going professional development opportunities, and values internal mobility. Marine Credit Union has the resources to take your career to new heights.
Marine Credit Union is an Equal Opportunity Employer.