Contact Center Representative (Remote)

Customer Service Multiple Branch Locations, United States Decorah, Iowa Eau Claire, Wisconsin Rushford, Minnesota Suamico, Wisconsin Waupun, Wisconsin Green Bay, Wisconsin Sheboygan, Wisconsin Des Moines, Iowa Chippewa Falls, Wisconsin Kenosha, Wisconsin Racine, Wisconsin Milwaukee, WI Davenport, Iowa Stanley, Wisconsin Fond du Lac Market, Wisconsin Fox Valley Market, Wisconsin La Crosse Market, Wisconsin Madison, WI Janesville, WI Beloit, WI


Description

***This is a remote/work from home position.***  

Are you seeking a rewarding career with opportunity for advancement?  Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily?  
If so, we invite you to share your background and qualifications with us!  Marine Credit Union is currently seeking a Contact Center Representative who possesses a high level of professionalism and experience in customer service and call center communication. 

JOB DUTIES:

As a Contact Center Representative you provide exceptional customer service in a professional, pleasant and efficient manner.  You will supply direct support to our members via telephone or other forms of correspondence.  Additional responsibilities include:

  • Research and solve member questions, issues and complaints concerning credit union accounts.
  • Provide routine account maintenance and process account requests per member requests.
  • Cross-sell credit union products and services when appropriate.
  • Ensure that all credit union member and employee related business is kept in the strictest confidence. 

QUALIFICATIONS:

Qualified candidates must have the ability to problem solve in a fast paced environment.  Previous customer service experience in a face to face or call center environment is desired.  They will be professional and empathetic to both members and employees.

  • Experience working in a financial institution is preferred
  • Prior experience in sales a plus
  • Must be an effective communication and able to deal with and resolve conflict
  • Strong computer skills
  • Ability to speak multiple languages a plus 

WHY JOIN MARINE CREDIT UNION:

Marine Credit Union offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing weekends off, a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. Marine Credit Union provides excellent paid training, on-going professional development opportunities, and values internal mobility. Marine Credit Union has the resources to take your career to new heights.

Marine Credit Union is an Equal Opportunity Employer.