Laboratory Reception & Phlebotomy Supervisor

Management Dubuque, Iowa Dubuque, Iowa
Posting Closes: 10/05/2025

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Description

Medical Associates Clinic is hiring a full-time Laboratory Reception & Phlebotomist Supervisor. This role is responsible for supervising Receptionists and Phlebotomists and assisting the Manager of Laboratory in the operations of the Laboratory team.
Location: This position is based out of both East and West campuses in Dubuque, IA. 
Schedule: Mon-Fri between the hours of 6:30am - 5:30pm (fluctuating hours within these times)
 
Benefits Package Includes: 
  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
  • Flexible Paid Time Off Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.
 What Skills You Bring:
  • Energetic and positive personality
  • Detail oriented and problem solver
  • Strong organization skills, multitasking, and follow-through
  • Open to change and willing to take on projects and new responsibilities
  • Solid interpersonal skills and ability to work collaboratively and lead effectively while influencing positive change
What You'll Be Doing:
  • Perform all major duties and responsibilities of the Phlebotomist and Receptionist roles.
  • Perform supervisory duties to include but not limited to: managing efficient workflows, staff performance evaluations, managing performance concerns, schedules, selection, mentor and training of new staff.
  • Together with the Laboratory Manager, evaluate and enhance workflows within the reception and phlebotomy teams to improve efficiency, patient experience, and operational consistency.  Develop and implement workflow modifications to align with evolving clinic and departmental goals. Collaborate closely with team members and relevant departments to ensure streamlined processes and optimal service delivery. Create SOPs to ensure standardization of processes.
  • Provide support and knowledge to receptionists and phlebotomists in day-to-day operations by assuring, prioritizing, and directing the workflow as needed. Assist with questions or situations that may need elevation, assist in troubleshooting to solve problems that are present.
  • Complete all other assigned projects and duties.
Knowledge & Skills: 
Experience                                          Three years to five years of similar or related experience.
 
Education                                            Equivalent to a two-year college degree or completion of a specialized course of study or certification at a business or trade school.
 
Interpersonal Skills                             A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others inside and/or outside the organization, and/is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Physical Aspects:

Reaching - Extending hand(s) and arm(s) in any direction.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping - Applying pressure to an object with the fingers and palm.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision - 20 / 40 or better in the best eye with or without correction.

Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Factors: None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status. Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

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