Optician - Start a Career That Makes an Impact

Customer Service/Insurance Services Dubuque, Iowa Galena, Illinois Platteville, Wisconsin
Posting Closes: 03/16/2026


Description

The Medical Associates Optical Department is looking for a Full-Time Non-Certified or Certified Optician to join our team! No previous experience required! Paid training and certification are sponsored!

About Us
At Medical Associates, we believe clear vision changes lives. It impacts confidence, independence, safety, and everyday quality of life. Our Optical team plays a direct role in that impact. You do not need optical experience to apply. We provide paid, structured training from day one and fully sponsor ABO certification. If you bring motivation, professionalism, and a strong work ethic, we will teach you the rest. This is a long-term career opportunity — not just a job!
 
Core Responsibilities
  • Help patients choose frames and lenses that match their prescription and lifestyle
  • Educate patients on lens options and insurance coverage
  • Adjust and repair eyewear for comfort and precision
  • Deliver a patient experience that is professional, clear, and supportive
  • Occasionally travel to nearby clinic locations
Why This Role Stands Out
  • No optical experience required — we train you
  • ABO certification fully sponsored
  • Incentive compensation available after certification
  • Competitive hourly pay (based on experience)
  • 401(k) with company match
  • Medical, Dental, Vision, and Life Insurance
  • Paid Time Off + Paid Holidays
  • Stable schedule in a professional healthcare setting
What Makes Someone Successful Here
  • Strong communication skills
  • Attention to detail
  • Confidence discussing options and pricing
  • Desire to learn and grow
Previous sales or customer service experience is a strong plus — especially if you enjoy helping people make informed decisions. However, we hire for attitude and potential first. You’ll develop technical healthcare knowledge, communication skills, and certification credentials that increase your professional value.

 

Schedule: Monday through Friday, covering hours between 8:00am and 5:00pm, working 80 hours per pay period. Full-Benefits Eligible!

Location: Medical Associates West Campus. This role may be asked to provide occasional coverage at other locations.

Benefits Package includes:

  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
  • Flexible Paid Time Off Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What You’ll be Doing:

  • Influence patients with the selecting eyewear to encourage sales. Adjust eye wear to patient and make any necessary repairs using appropriate tools. Instruct patient on cleaning and handling.
  • Interpret prescription and help patients choose appropriate eyewear, consulting with prescribing physicians as appropriate.
  • Supplement office staff as reception tasks permit by assisting with photocopying, computer input/typing, and enter payments/charges into computer opticianry.
  • Complete all other assigned projects and duties.
  • Greet customers in person and via telephone in polite, prompt, helpful manner. Provide any necessary instructions/directions and inform appropriate department/person of persons arrival.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Update patient information, collect copays, provide any necessary forms needing completion, and obtain signatures as necessary.
  • Complete necessary paperwork such as encounter forms and parking validations. Use computer system to generate information necessary for billing.

Knowledge and Skills:

Experience: One to three years of similar or related experience.

Education: Equivalent to a high school education. 

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills: Must have current certification by American Board of Opticianry or be willing to obtain certification.


Physical Aspects:

Reaching - Extending hand(s) and arm(s) in any direction.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping - Applying pressure to an object with the fingers and palm.

Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision - 20 / 40 or better in the best eye with or without correction.

Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status. Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster