Clinic Support Specialist

Administrative/Clerical Lawrence, Kansas


Description

8-5; but can have evenings till 7

  1. JOB SUMMARY

The Clinic Support Specialist registers patients into the clinic, schedules appointments, collects and processes co-pays and past due balances, greets patients, assists with insurance and billing functions, handles telephone calls, and handles the routine administrative assistant functions with the supervision of the Director.

  1. ESSENTIAL JOB RESPONSIBILITIES
  1. Responsible for accurate encounter registration including data entry of demographic, insurance, and scheduling for the clinic patient.
  2. Initially greets patients and visitors in a prompt, courteous and helpful manner as they arrive for check in for their appointment.
  3. Educates the staff and physicians in the process of scheduling and use of computer systems.
  4. Schedules patients for appointments over the phone, in person and electronically.
  5. Manages multiple responsibilities at a time including patient inquiries, correspondence, data entry, medical record compliance, stocks forms, and other office support functions.
  6. Confirm eligibility from insurance companies via websites.
  7. Demonstrate proficient use of computer software, telephone system and general office equipment.
  8. Supports organizational efforts towards regulatory mandates.
  9. Other duties as assigned

III. JOB QUALIFICATIONS

Required:  

  • High School diploma or equivalent

Preferred:

  • One year experience
  • Some college with emphasis on business or healthcare
  • Familiarity with medical terminology
  1. BEHAVIORAL EXPECTATIONS(common to all positions)
  • Patient 1st – We consider the patient first in everything we do.
  • Better Together – We are part of the LMH team that works together to achieve excellence.
  • Speak Up – We embrace a transparent culture of open, respectful communication where ideas are valued and solutions are created.
  • Innovate! – We actively explore new ideas and approach change with agility and an open mind.
  • Own It/Solve It – We hold ourselves accountable for our actions and we collaborate for solutions.
  • In Joy – We create a workplace that is both fun and meaningful.

At LMH Health we value inclusion and diversity. We are an equal opportunity employer and encourage all to apply.  Employment is decided on the basis of experience and qualifications that meet the business need.