Description

  

Schedule: Monday to Friday 9:30am to 6:00pm

Something special starts here.

You can’t define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full – with joy, purpose and lifelong health – it shows. At LMH Health, we are all about healthy people, healthy communities and healthy futures, and that makes us your destination for an exceptional career. From flexible, work-life harmony to competitive pay and great advancement potential, find everything you’re looking for at LMH Health.

You'll find everything you’re looking for at LMH Health:

·             Join a team that cares about the community

·             Tuition reimbursement to support continuing education

·             Professional development and recognition

·             Excellent benefits

We’re looking for you.

The Imaging Support Specialist is the front line of customer service and support for the patients and providers in diagnostic imaging. Our support specialists greet patients, preform check in procedures for patients into the department RIS system ensuring we have accurate orders and that insurance verification has been verified, schedules exams, handles telephone calls, processes paperwork, processes reports and fulfills requests for images. This role will typically specialize in one or more of the essential clerical assignments and will vary from day to day depending on the needs of the department.  Support specialists perform duties in an independent manner with little supervision. The specialists interact with patients, physicians and other staff both within the hospital and with outside facilities providing accurate, timely and responsive information regarding radiology imaging.

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Completes data entry of the exam into the Radiology Information System accurately.
• Verifies physician orders are complete and accurate.
• Verifies diagnoses are covered for certain exams due to insurance restrictions.
• Handles multiple responsibilities at a time including patient inquires, data entry, imaging compliance, and other support functions.
• Responsible for releasing images via disc and cloud.
• Responsible for importing outside images into PACS.
• Performs Quality Assurance activities within the department.
• Schedules patients for exams over the phone, in person and electronically.
• Additional duties as assigned or requested.

Qualifications

Required:

• High school diploma or equivalent.
• Minimum of two (2) years of customer service experience, preferably in a healthcare setting.

Preferred:

• Basic understanding of medical terminology.
• Basic understanding of ICD-10 coding.
• Excellent phone/customer service.
• Proficient use of computer software, telephone systems, and general office equipment.

Our Cultural Beliefs

• Patient First. We consider the patient first in everything we do.
• Better Together. We actively strive to be a diverse LMH Health team that works together to achieve excellence.
• Listen/Speak Up. We embrace a diverse culture of open, respectful, well-intended communication where we listen, share, and value ideas to create equitable solutions.
• Innovate! We actively explore new ideas and approach change with agility and an open mind.
• Own It/Solve It. We hold ourselves accountable for our actions and we collaborate for solutions.
• In Joy. We create a workplace that is both fun and meaningful.

At LMH Health, we value inclusion and diversity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.