Sr. Business Development & Partner Manager
Description
About LegalZoom
Our mission is to unleash entrepreneurship. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
In 2021, the Supreme Court in Arizona licensed LegalZoom to operate our own U.S. law firm, LZ Legal Services, LLC. With this approval, LegalZoom moved to the forefront of regulatory innovation as the first publicly traded company and one of the very few non-lawyer-owned companies to own a U.S.-based law firm. Through our law firm of more than 30 attorneys, LZ Legal Services offers customers quality legal advice and files trademark applications at a fraction of the cost of a traditional offline attorney. We’ve filed more than 40K trademark applications for customers, making LZ Legal Services the U.S. Patent & Trademark Office’s highest volume law firm filer.
Remote-first
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.
This position will be remote but ideally located near a LegalZoom “hub” in the SF Bay Area, LA Metro, or Austin Metro office location.
Overview
LegalZoom is seeking a sharp, strategic thinker that is motivated and results-oriented to join its Partnerships Department to help drive the business forward. In this role, you will negotiate new deals and manage and nurture some of the company’s biggest partner accounts. You will wear many different hats, play a driver role, and truly own your project's soup to nuts. The ideal person will be hungry to do more, raise their hand when they see a problem, and nimbly lean on several cross-functional teams in finance, product, product marketing, sales, and technology.
Our team’s mission is to help customers thrive through a trusted, curated portfolio of personalized and integrated solutions. We have a talented team that is excited to work with you towards that mission.
How we get there is summed up by these three goals:
1. Solution-Based Problem Solving. We don’t point fingers – we highlight inefficiencies with improvements and come up with options to solve rather than just problems we see.
2. Data-Driven Decision Making. We inform and evaluate our Partnerships and projects with data at our core. We own our business and know our business and are constantly asking questions about the data.
3. Extreme Ownership. We see things through to until the last screw is in and proactively communicate progress to all stakeholders.
You will
● Seek out industry leading, highly reputable, customer-obsessed companies to be partners with LegalZoom and to convince them to offer their best to our customers
● Negotiate complex financial terms and SLAs with partners while maintaining a “win-win-win” mentality for customers, LegalZoom, and partners
● Work with the partnerships teams to support prompt and thoughtful management of our strategic partner needs and requests in a fast-paced environment
● Leverage internal and external data to develop business recommendations that generate value for customers and revenue for LegalZoom, modeling of all scenarios
● Partner with internal Product and Product Marketing teams to ensure high-quality delivery of our partners' marketing strategies
● Use business acumen, analytical skills and relationship experience to market and execute complex initiatives, such as onboarding new partners or developing integrations with existing partners
● Maintain strong relationships of allies within the company and be able to effectively influence highly sought out teams to work on partnerships projects
● Routinely audit partner contracts and operational practices to ensure bilateral compliance
● Regularly ideate on ways to improve the customer experience to ensure a smooth, streamlined journey that engages and re-engages the customer and grows retention
● Assemble roadmaps for each partner to support the overarching strategic vision for partnerships within the company
● Help build and administer training materials for employees and encourage learning at every level
● Serve as a bridge between leadership to individual contributors to facilitate more effective communication amongst the team, and remove obstacles
You have
● 8-10 years of strategic partnerships, analytical and/or sales experience
● Microsoft Office Experience, with comfort in PowerPoint Presentations/Google Docs to Senior Leadership
● Salesforce and/or related CRM experience
● Relationship skills that allow for internal cross functional engagement and influence with external partners
● Comfort with data manipulation, visualization and analysis. Adept at collecting, analyzing and synthesizing data to support strategies and communications internally and externally
● The ability to communicate qualitative and quantitative results clearly, succinctly and confidently in verbal and written communications
● Some experience with Project Management software such as JIRA, ClickUp, Confluence or related.
● Incredibly responsive and solution-oriented - operate at a high tempo and has an unrelenting drive to see efforts through to positive impacts on our customers and partners
● Highly organized and detail-oriented - able to successfully manage and prioritize numerous projects with minimal to no oversight
● Thrives in ambiguity - requires minimal supervision and can independently and thoughtfully develop and implement recommended approaches to complex problems
● Curious and creative, consistently seeking out ways to improve our partnerships and business, while always looking to help our customers in innovative ways
● Occasional travel may be required as needed.
● Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.
LegalZoom is a remote-first company and the national range for this role is ($147,000 - $210,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages