Group Manager, Vendor Management

Sales United States Austin, Texas Mountain View, California Glendale, California Los Angeles, California


About LegalZoom  
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.  
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.  
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters, and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.  
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.  
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.  
This position will be remote.    

LegalZoom is seeking a dynamic and experienced Group Manager of Vendor Management to oversee our vendor relationships and optimize the efficiency and effectiveness of our supply chain. The ideal candidate will have a proven track record of successfully managing vendor partnerships, people leadership, and driving continuous improvement initiatives. Reporting to the VP of Vendor Management, this position will play a pivotal role in shaping our vendor strategy, ensuring vendor compliance, and driving cost savings while maintaining high-quality standards. This is an exciting opportunity for a strategic and results-oriented professional to make a significant impact on our vendor management practices and contribute to the success of our organization.  

You will  
  • Vendor Relationship Management: Cultivate and maintain strong relationships with the external partner, serving as the primary point of contact for all communications and interactions.
  • Strategy Development: Collaborate with internal stakeholders to develop and implement strategic plans that align with LegalZoom's objectives and drive business growth with the vendor.
  • Performance Monitoring: Regularly monitor and analyze key performance metrics, identifying areas for improvement and implementing strategies to optimize performance and achieve targets.
  • Contract Negotiation: Lead contract negotiations with the vendor, ensuring favorable terms and conditions that support LegalZoom's interests and objectives.
  • Risk Management: Proactively identify potential risks and issues related to the vendor relationship, implementing mitigation strategies to minimize impact on business operations.
  • Team Development: Foster a team-oriented culture with experience motivating and empowering team members. Provides timely and constructive feedback to further employee growth.  
  • Cross-Functional Collaboration: Work closely with cross-functional teams, including Sales, Marketing, Operations, and Legal, to ensure alignment and collaboration on vendor-related initiatives.
  • Budget Management: Manage the vendor budget effectively, tracking expenses and ensuring that financial targets are met within the allocated budget.
  • Vendor Performance Reviews: Conduct regular performance reviews with the vendor, providing feedback and guidance to drive continuous improvement and excellence in service delivery.
  • Market Analysis: Stay informed about industry trends, market dynamics, and competitor activities, leveraging insights to inform strategic decision-making and identify new business opportunities.
  • Assess trends in the business and conduct analyses to understand partner performance based on LZ KPIs
  • Create narratives to help communicate the “why” behind our performance and expectations for the future.
  • Build operational rigor and data-backed operating mechanisms to build a data-driven culture in the organization.
You have  

  • 15+ years’ experience in Sales and or Operations leadership roles with experience in a Brand or BPO space
  • Strong negotiation skills and experience with contract management 
  • Exceptional people leadership skills and experience developing team
  • High comfort leveling analyzing insights and identifying trends to help form strategic data-backed business decisions
  • Excellent written and oral communication skills, with the ability to effectively communicate with all levels of leadership
  • Experience gathering and presenting clear and concise information to executive leadership
  • Strong organization skills and attention to detail, with the ability to manage multiple project simultaneously
  • Skill managing senior stakeholders while driving work both individually and through business partners
  • Demonstrated ability to work in a fast-paced environment where continuous innovation is desired
  • Ability to travel up to 25% of the time, including international travel
  • Bachelor's degree in business administration, supply chain management, or related field; MBA or relevant advanced degree preferred
  • Occasional travel may be required as needed.
  • Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

LegalZoom is a remote-first company and the national range for this role is ($135,000 - $175,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.  
●    Medical, Dental, Vision Insurance  
●    401k, With Matching Contributions  
●    Paid Time Off  
●    Health Savings Account (HSA)  
●    Flexible Spending Account (FSA)  
●    Short-Term/Long-Term Disability Insurance  
●    Plus other wellness benefits to include:  
○    Fertility  
○    Mental Health  
○    One Medical  
○    Fringe lifestyle benefits up to $250  
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.