Product Manager II, SMB

Product Los Angeles, California


Description

​​About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
​​Where we work
We believe work should work for you. LegalZoom supports a remote-friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more. 

This position will be based in the Los Angeles area, but is 100% remote and is not required to come into the office. 
Overview
Are you a Product Manager who is customer-obsessed, and passionate about scaling a business?  Are you excited to roll up your sleeves to execute, test and learn fast with the team? Have you built experiences that surprised and delighted your customers? Then this could be the opportunity for you!
Today’s small and medium-sized businesses (SMBs) face a myriad of decisions as they look to officially form their business. They come to LegalZoom ready and excited to officially register their business. We build holistic experiences to educate, guide, and protect them as they look to start and grow their business. In this role, you will partner with engineering, product design, product marketing, data science and other cross-functional teams to remove the confusion for our customers and build their confidence. You will focus on SMB product experiences, likely running a myriad of tests to learn the best ways to solve customer problems with LegalZoom solutions. You’ll sweat the details, work side by side with the team, and lead with a high say/do ratio. This is an opportunity to make a big impact on the lives of our small business customers and truly unleash entrepreneurship.
You will
  • Take a hands-on approach to leadership of your projects. You’ll own planning and end-to-end execution of features/programs, working with cross functional partners. You’ll define the roadmap and inspire the team to execute.
  • Focus on improving customer satisfaction, and by doing so, you’ll also enable a long-term relationship with LegalZoom beyond the point of formation.
  • Be intimately connected with, and a champion for, our customers.
  • Possess a learn fast, fail fast mindset – identify, then focus on the key opportunities. You’ll understand risk, and recognize when to ship fast and iterate from there.
  • Leverage data and insights to drive quality customer experiences and business outcomes.
  • Understand your funnel and be able to diagnose problems and lead brainstorming sessions for solutions. 
You have
  • Proven track record of building and delivering successful ecommerce/tech products, ideally 2-4 years of product management experience.
  • A data-driven mindset, with the ability to interpret the data in-context and model changes. You make the recommendation and you act on it, with proven experience utilizing metrics & insights as tools for informed decision-making.
  • Ability to leverage strong problem-solving and analytical skills to transform challenging user experience, business, and technology problems into actionable paths.
  • Outstanding storytelling and communication skills, with the ability to adapt your style as you work with others up, down, and alongside you in the organization
  • Background in consumer-focused products, or products focused on SMB end-users.

LegalZoom is a remote-first company and the national range for this role is
($104,300-$121,700). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
  Medical, Dental, Vision Insurance
  401k, With Matching Contributions
  Paid Time Off
  Health Savings Account (HSA)
  Flexible Spending Account (FSA)
  Short-Term/Long-Term Disability Insurance
  Plus other wellness benefits to include:
  Fertility
  Mental Health
  One Medical
  Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.