Group Manager, Process and Continuous Improvement

Fulfillment Frisco, Texas


​​About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.


Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be in Frisco, TX


As a continuous improvement process solution leader, you will identify, prioritize, and execute critical operational excellence process improvement projects and initiatives focused on savings and improved performance across efficiency, quality, delivery, and costs for multiple sites nationwide. This role is critical in developing and executing operations continuous improvement strategy to support the business objectives and is a connected partner for business leaders. In this role, you will lead and drive initiatives through your team. This position reports to the Vice President of Platform Operations.

You will

  • Drive high-priority continuous improvement projects that drive standardized work, eliminate waste, increase capacity, and improve quality and productivity for operators, agents, and customers.

  • Lead cross-functional continuous improvement activities using problem-solving methodologies such as Lean, Six Sigma, and Design Thinking.

  • Build demand and capacity planning capabilities.

  • Build, manage, and measure quality programs for online and offline interactions.

  • Set and manage goals, KPIs, and measurements on demand, productivity, efficiency, waste, defects, service level variation, and breakdowns.

  • Support the development and maintenance of daily, weekly, and monthly dashboards for senior management and key stakeholders

  • Analyze current processes, and develop and maintain current state and future state flow diagrams and documentation.

  • Embed a continuous improvement culture leveraging lean tools and implementing 5/6S.

  • Lead and facilitate Kaizen or Kaizen-like workshops.

  • Support operational and financial teams on workforce planning projects and ad hoc analysis. 

  • Coach, develop, and lead a team in the above capabilities, proactively building positive team culture and actively leading team and cross-functional projects.

  • Able to engage with all levels of the organization effectively.

  • Perform other related duties as assigned.

You have

  • A bachelor’s degree in engineering, operations, business, or a quantitative discipline.

  • Minimum 10 years in operations, manufacturing, supply chain, consulting or related experience with 3+ years in leading people. 

  • Analytical and data-driven.

  • Experience in implementing Lean principles and methodologies such as 5S, Kaizen, Lean, Constraint management, Root Cause Analysis, and Value Stream Mapping.

  • Excellent leadership, interpersonal, and customer skills.

  • Effective communicator, both written and verbal.

  • Excellent organizational skills and attention to detail.

  • Strong decision-making and problem-solving skills.

  • Bias towards action. Proven record of driving results in a fast-paced, changing environment.

  • Experience building and managing teams of direct reports.

  • Skill in collaborating cross-functional in matrixed environments.

  • Experience in influencing execs with well-constructed, data-backed insights and thoughtful debate.

  • Highly proficient in Microsoft Excel.

  • Certified in Lean Six Sigma a plus.

  • Ability to travel to our Frisco location. 

  • Remote Employees should confirm that the internet service available has adequate bandwidth to support all work processes.


LegalZoom is a remote-first company and the national range for this role is ($138,600 -$193,600). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

  Medical, Dental, Vision Insurance

  401k, With Matching Contributions

  Paid Time Off

  Health Savings Account (HSA)

  Flexible Spending Account (FSA)

  Short-Term/Long-Term Disability Insurance

  Plus other wellness benefits to include:


  Mental Health

  One Medical

  Fringe lifestyle benefits up to $250


Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.