Engagement Manager

LZ Legal Services United States Austin, Texas Mountain View, California Glendale, California Los Angeles, California


Description

Position at LZ Legal Services

About LegalZoom    
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts 
  
In 2021, the Supreme Court in Arizona licensed LegalZoom to operate our own U.S. law firm, LZ Legal Services, LLC. With this approval, LegalZoom moved to the forefront of regulatory innovation as the first publicly traded company and one of the very few non-lawyer-owned companies to own a U.S.-based law firm. Through our law firm of more than 30 attorneys, LZ Legal Services offers customers quality legal advice and files trademark applications at a fraction of the cost of a traditional offline attorney. We’ve filed more than 40K trademark applications for customers, making LZ Legal Services the U.S. Patent & Trademark Office’s highest volume law firm filer.  
  
Remote-first    
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.    

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.    

This position will be remote.    

Overview
We are seeking a dynamic Engagement Manager who has a strong track record of program execution. In this role,  you will execute engagement initiatives in support of one of LegalZoom’s top company priorities of integrating experts and attorney expertise in our products and services. Initiatives may include execution of regular department-wide town halls, crafting of regular newsletters and department-wide communications, and planning and executing department conferences and events. 
The ideal candidate will have exceptional communication and organizational skills, can excel in a fast paced environment, and demonstrates creativity and a passion for executing engaging and meaningful initiatives. They should be able to distill key insights from quantitative and qualitative data and action opportunities for employee engagement.
You will
  • Execute key engagement initiatives as the primary driver, such as facilitating engagement sessions, building content for regular Town Halls, drafting newsletters, and planning and executing team events and conferences
  • Contribute to short-term and long-term engagement road maps to enhance team morale, satisfaction, and collaboration
  • Serve as primary project manager for key engagement initiatives and lead project meetings and report on progress to key stakeholders
  • Communicate effectively 1:1 or at scale with senior internal and external customers to ensure program adoption and success
  • Collaborate and build relationships with cross functional teams across the organization to ensure seamless execution and process excellence
  • Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs, and propose corrective actions to keep initiatives moving forward
  • Manage reporting and metrics to monitor program success, distill key insights, and action opportunities for improvement
  • Adopt program manager tools and skills such as road maps, OKRs, portfolio planning tools, and project planning tools (e.g., ClickUp)

You have
  • Undergraduate degree or 5+ years’ experience in a fast-paced industry
  • 3+ years’ experience in program management or operational role
  • Excellent written and oral communication skills
  • Ability to effectively communicate with all levels of management 
  • Proficiency with Excel / Google Sheets and Powerpoint / Google Slides
  • Ability to work in a fast-paced environment where continuous innovation is desired
  • A passion for engaging others and creating a positive work environment
  • Exceptional organizational skills and ability to organize and manage multiple tasks simultaneously
  • Comfort with ambiguity and an ability to work independently with a high degree of autonomy
  • Hands on knowledge of ClickUp, Asana, or similar project management tools preferred
  • Occasional travel may be required as needed.
  • Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

LegalZoom is a remote-first company and the national range for this role is ($87,800 - $113,750). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.    
  • Medical, Dental, Vision Insurance    
  • 401k, With Matching Contributions    
  • Paid Time Off    
  • Health Savings Account (HSA)    
  • Flexible Spending Account (FSA)    
  • Short-Term/Long-Term Disability Insurance    
  • Plus other wellness benefits to include:    
    • Fertility    
    • Mental Health    
    • One Medical    
    • Fringe lifestyle benefits up to $250    
    
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.