Group Manager, Practice Enablement

LZ Legal Services United States Austin, Texas Mountain View, California Glendale, California Los Angeles, California


Position at LZ Legal Services

​​About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.


Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be (remote/or SF Bay Area, LA Metro, and Austin Metro office location/s).


LZ Legal Services, LLC (a LegalZoom Company) is looking for a dynamic Group Manager, Practice Enablement who will be responsible for deploying tools, processes and initiatives to enable the department to execute the core aspects of their job effectively. You will play a crucial role in driving efficiency, productivity, process improvement and skill development within our department. This role will have primary ownership and responsibility over developing enablement strategies, programs and tools across tools & technology, change management, training & development, and culture & engagement. This role will report into the Director, Business Insights & Practice Enablement and lead a small team.


The ideal candidate for this role will be a strong operator with an eye for process improvement and detail. They will thrive in environments where they are building processes and initiatives from the ground up. They will also take pride in their role as a people manager and be fully invested in coaching and developing their team.



You will

        Own the development and execution of training and development strategy for new hires within department, in close partnership with attorney and fulfillment team subject matter experts

        Develop and implement training programs to enhance employees' skills, product knowledge, and overall performance.

        Create and oversee the development of training materials, including presentations, e-learning modules, manuals, and other resources.

        Maintain department-wide Knowledge Base to ensure democratized access of critical training materials, policies and standard operating procedures to knowledge share across the practice

        Lead change management efforts for new and departing employees. Build a strategy and process to ensure employees receive comprehensive training and are smoothly integrated into the department

        Manage the tools and technology enablement processes within the department to support the team’s effort to quickly and easily troubleshoot issues and serve clients

        Own internal and external culture and engagement initiatives, including developing content and leading regular town halls and webinars, planning engagement activities and annual conferences, and department-wide communications. Key KPI is improving employee NPS and OSAT scores within the department.

        Lead a team of managers and senior managers, responsible for their personal and professional development and performance management


You have

        7+ years of professional experience, ideally in strategy, operations, business enablement or program management

        1+ years of people management experience

        Bachelor’s degree in business or related field, MBA preferred

        Experience in high-growth settings with a demonstrated ability to enable organizations to scale

        Proven ability to build collaborative relationships with cross-functional team members and to influence the direction of others

        Strong written and verbal communication skills, including the ability to clearly frame options and recommendations, and inspire teams to action

        Proficiency in Google Suite, Microsoft Office Suite and other related tools

        Must be eligible to work in the US


LegalZoom is a remote-first company and the national range for this role is ($126,000 - $176,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

  Medical, Dental, Vision Insurance

  401k, With Matching Contributions

  Paid Time Off

  Health Savings Account (HSA)

  Flexible Spending Account (FSA)

  Short-Term/Long-Term Disability Insurance

  Plus other wellness benefits to include:


  Mental Health

  One Medical

  Fringe lifestyle benefits up to $250


Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.