ServiceNow CSM Developer (245)

Information TechnologyRemote, Arlington, Virginia


Description

OVERVIEW
 
We are seeking an experienced ServiceNow Developer specializing in the Customer Service Management (CSM) module, with a solid background in software development. The ideal candidate should have at least 3 years of experience in ServiceNow development and a total of 5 years in software development. This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.
 
ROLES AND RESPONSIBILITIES
  • Customize and configure the ServiceNow CSM module to meet business requirements.
  • Develop and implement custom applications and integrations within the ServiceNow platform.
  • Design and configure workflows, business rules, UI policies, and client scripts.
  • Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.
  • Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
  • Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.
  • Create and maintain technical documentation, including design specifications, test cases, and user guides.
  • Ensure compliance with IT security policies and data privacy regulations.
  • Perform other duties assigned.
 
 
MINIMUM QUALIFICATIONS
  • Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module.
  • A total of 5 years of software development experience with strong programming skills.
  • Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.
  • Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript), UI customization, and Service Portal configuration.
  • Proficiency in ServiceNow development tools: Flow Designer, Integration Hub, Scripted REST APIs, and Business Rules.
  • Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.
  • Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and in a team environment.
  • Effective communication skills for stakeholder interactions.
 
PREFERRED QUALIFICATIONS
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist – CSM
  • Experience with other ServiceNow modules (ITSM, ITOM, ITBM) is a plus.
  • Familiarity with Agile development methodologies and tools (e.g., JIRA).
  • Excellent communication and interpersonal skills.
 
EDUCATION AND CERTIFICATIONS
  • Bachelor’s degree in computer science, Information Technology, or a related field
  • ServiceNow Certified Systems Administrator (CSA)
 
SECURITY CLEARANCE
  • Ability to obtain and maintain a Public Trust
  • Pursuant to a government contract, U.S. Citizenship is required.
 
Equal Opportunity Employer, including disability and veterans.