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SAP Situation Handling Consultant

Türkiye, İstanbul  |  Hybrid  |  Full-Time  | 

ABOUT THE ROLE

SAP Situation Handling is a powerful capability embedded within SAP S/4HANA that enables organisations to proactively detect critical business events, alert the right stakeholders at the right time, and trigger guided resolution workflows — all within the familiar SAP Fiori experience. As adoption of S/4HANA matures, Situation Handling is increasingly recognised as a key lever for operational excellence and process automation.

As our SAP Situation Handling Consultant, you will combine deep SAP ERP module expertise with hands-on Situation Handling implementation experience to help our clients unlock the full value of this capability. You will be responsible for identifying high-impact use cases across business functions, designing and configuring situation types, driving end-user adoption, and ensuring the capability is embedded as a sustained operational practice within the client organisation.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field
• 5+ years of SAP functional consulting experience in S/4HANA or ECC environments, with active project involvement in at least two SAP ERP modules
• Proven hands-on experience implementing and configuring SAP Situation Handling in at least one S/4HANA project, including situation type setup, trigger definition, and recipient rule configuration
• Strong understanding of SAP S/4HANA Fiori UX architecture and how Situation Handling notifications are surfaced to end users
• Ability to independently analyse complex business processes, identify exception and alert scenarios, and translate them into Situation Handling design specifications
• Experience working with CDS (Core Data Services) views as data sources for situation type triggers, or ability to collaborate with ABAP developers to define custom CDS triggers
• Proven ability to lead functional workshops, deliver training, and drive user adoption programmes in enterprise SAP environments
• Strong written and verbal communication skills in English

PREFERRED QUALIFICATIONS

• Hands-on experience in SAP MM (Materials Management) and/or SAP SD (Sales & Distribution) modules — strongly preferred, as priority use cases for this engagement are concentrated in these areas
• Familiarity with SAP Build Process Automation and the ability to design automated resolution workflows triggered by Situation Handling events
• Understanding of SAP Business Partner, SAP Master Data, and data quality considerations relevant to situation trigger accuracy
• Experience with SAP Work Zone and SAP Mobile Start as channels for situation alert delivery
• Knowledge of SAP S/4HANA Private Cloud (RISE) operations and awareness of Feature Pack Stack (FPS) upgrade impact on Situation Handling configurations
• Familiarity with SAP Intelligent Scenario Lifecycle Management (ISLM) and how embedded AI use cases can complement proactive Situation Handling scenarios
• SAP certification in MM, SD, or any S/4HANA functional module

WHAT YOU WILL DO

• Engage with client business stakeholders across functional domains (MM, SD, FI, PP, etc.) to identify pain points, exception-heavy processes, and time-critical events that are strong candidates for Situation Handling
• Conduct structured Situation Handling opportunity assessments; prioritise use cases based on business impact, technical feasibility, and data availability
• Design and configure SAP Situation Types in S/4HANA including trigger conditions, business context, recipient determination logic, and guided resolution actions
• Work with technical teams to define and implement custom CDS-based situation triggers where standard content does not cover identified use cases
• Configure SAP Fiori notification channels (SAP Fiori Notification Centre, SAP Work Zone, email) for situation alert delivery and manage recipient rule maintenance
• Collaborate with the SAP BTP & AI Infrastructure Admin to connect Situation Handling with SAP Build Process Automation for automated resolution workflows where applicable
• Lead functional workshops and enablement sessions with business users, super-users, and process owners on new and existing situation types
• Develop and maintain the client's Situation Handling catalogue: a living inventory of all configured, planned, and decommissioned situation types with associated KPIs
• Define and track adoption metrics (situation trigger rates, resolution times, user engagement); produce regular reporting for client management
• Provide ongoing hypercare support post-go-live and iterate on situation configurations based on user feedback and changing business conditions
• Stay current with SAP Situation Handling product updates across S/4HANA releases and Feature Pack Stacks (FPS); assess new standard situation types for client applicability

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.