Mediation Operations Support

Operations Los Angeles, California Pleasanton, California


Description

Nolo is one of the nation’s preeminent providers of do-it-yourself legal solutions for consumers and small businesses. We produce articles, books, apps, and software, including the renowned Quicken WillMaker. A subsidiary of Internet Brands, our sites include Nolo.com, Lawyers.com, and topic-specific domains like Divorcenet.com and 3StepDivorce.com.

The Mediation Operations Support position will be key to Mediation operations. They should be a problem solver who can come up with solutions to build customer service workflows, internal processes, and help drive sales through streamlined systems. We are looking for someone who likes creating a scalable structure, is a problem solver, enjoys change, and is a self-starter.

Responsibilities: 

  • Learn about the divorce process for each state
  • Source new mediators to become part of Nolo’s Mediation Network
  • Work with the customer service team and eCommerce team to help build tools to streamline internal processes 
  • Partner with marketing to understand our target customer, their motivations and how they shop online in order to increase conversion rates
  • Work with the marketing and content teams to develop new campaign strategies and provide customer data to improve user experience
  • Work closely with the product and project team to communicate business goals to help drive product roadmap


Knowledge, Skills & Abilities:

  • Excellent communication (both written & oral)
  • Team player: ready to help with any assigned tasks
  • eCommerce platforms
  • Analytics and measurement tools
  • CRM and platforms


Requirements:

  • College degree 
  • 1+ year of experience supporting a services based business
  • Microsoft Office skills (Word, Excel, PowerPoint, etc.)
  • Must be detail oriented
  • Must be able to work across different departments
  • Excellent communications skills and the ability and experience in communicating across multiple departments


About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.  

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.