Supervisor, Customer Development - APJ
Description
It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for a Supervisor, Customer Development (CDO) to join our APJ CDO team located in Kuala Lumpur, Malaysia, reporting to the Senior Director of Customer Development. In this role, you will lead a team of Customer Development representatives who are responsible for the sale and closure of all maintenance and subscription renewals. In this critical leadership position, you will manage a team of 4 Customer Development Representatives and drive them to meet or exceed quarterly and annual maintenance and subscription renewal targets.
You are the ideal candidate if you are a strategic thinker who is skilled at motivating a team and collaborating within your team and various departments. You meet deadlines, operate independently, and most importantly, achieve your goals.
What you’ll do:
- Manage a group of Customer Development representatives and be responsible for their performance
- Coordinate and initiate cross-functional meetings
- Ensure process adherence, process documentation, and training
- Oversee and execute training and coaching opportunities
- Identify system/process improvement and drive those plans to completion
- Drive operational efficiencies/outlier management
- Partner with Renewals management in potential decision making
- Engage with Products/IT/Business Analytics with enhancements
- Handle customer escalations and prepare root cause analysis
What you’ll bring:
- Proven track record of team management with exceptional results
- Basic understanding of Infoblox products and services
- Exceptional knowledge of Microsoft Office products
- Ability to work independently with minimal supervision
- Excellent team and people management skills
- Ability to remain calm in stressful situations
- Exceptional skills in adapting to situations in a dynamic working environment
- Experience working with global customers, including both U.S. and international
- Exceptional collaboration, social, and interpersonal skills
- Exceptional time management skills and ability to complete tasks on time
- Demonstrated attention to detail, follow-through, and ability to prioritize quickly
- Proficiency in English
What success looks like:
After six months, you will…
- Communicate Infoblox technology offering and our value proposition confidently
- Be attuned to the Infoblox sales cycle and regional team structure
- Built strong relationships with our external and internal stakeholders
After about a year, you will…
- Be a role model, lead by example, and help team members develop skills and grow
- Identify potential talented members of your team and help them develop additional skills
- Be an expert in end-to-end Renewals operations
- Identify process gaps and propose solutions
- Redefine and streamline the existing process
We’ve got you covered:
Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.
Why Infoblox?
We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.
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