Member Services Representative

Administrative Allentown, Pennsylvania


Our Member Services Representative will work with our SureMed members, agents, and benefit partners as a liaison that fosters easy and positive communication to problem-solve both common and unique issues. We are looking for a self-motivated individual to join our team to help support our thriving SureMed member base.


  • Support inbound calls and emails from members, sales agents, and benefit partners
  • Initiate outbound courtesy calls
  • Help members and answer questions about their SureMed membership benefits
  • Resolve account, payment, and enrollment issues
  • Remain knowledgeable of our unique products and procedures
  • Update department spreadsheets
  • Recognize and report compliance issues
  • Facilitate claim processing for insurance benefits
  • Participate in team meetings


  • Highly personable and accommodating
  • Skilled at research and problem solving
  • Proven ability to handle multiple levels of customer issues 
  • Strong comfort with internet/cloud-based applications 
  • Client relationship management and insurance experience a plus
  • Strong attention to detail with the ability to multi-task, prioritize, and manage time effectively
  • Strong verbal and written communication skills
  • High energy, patient and motivated
  • Ability to work both independently and as part of a team
  • Self-motivated
  • Strong listening and comprehension skills


  • Company pays 100% of the employee's weekly premium for major medical, dental, vision, and life insurance (family members may be added for an additional cost)
  • Employee 401k Plan
  • Generous PTO policy
  • 8 paid pre-determined holidays
  • Technology-focused, fast-paced working environment
  • Professional team atmosphere with motivated, career-driven professionals as co-workers
  • Expansion and growth with one of the top health insurance marketing companies in the nation

This is normally an on-site position, located in Allentown, PA. In light of COVID-19 (Coronavirus), we have made temporary arrangements for our staff to be able to work remotely. We will soon return to our offices, at which time, remote work will not be an option for this position.