IT Support Engineer

Security & Infrastructure London, United Kingdom


IT Support Engineering - London

Competitive Salary and Share Options

Who are we?

Funding Circle was created with a big idea: to revolutionise the broken financial system and secure a better deal for everyone.

We have created the leading small business loans platform in UK, US, Germany and Netherlands; a marketplace that directly connects credit worthy businesses with investors wanting attractive returns.

In just eight years, 80,000 Funding Circle investors have lent £5 billion to 50,000 businesses across the world. In addition, in 2017 lending through our platform created and sustained 75,000 jobs worldwide and contributed £4 billion to the global economy.

Want to join our mission and help us build a better financial world? We are looking for analytical masterminds who want to be part of our journey and champion small business growth.

Would you describe yourself as a resourceful, detail-oriented, and patient individual who enjoys working with a variety of stakeholders and forging bonds within a community? If your answer is yes, you may be what we are looking for.

Funding Circle is looking for a customer focussed, efficiency-driven IT Support Engineer who is able to innovate, can think on their feet and can collaborate effectively across multiple teams.

The successful candidate will join a global team of engineers who are passionate about IT and enjoy learning new technologies in a collaborative and inclusive environment.

Key Responsibilities:
  • Provide excellent customer service to colleagues and key stakeholders.
  • Support employees with hardware and software troubleshooting.
  • Provide first and second line IT support and systems administration for Funding Circle UK, ensuring colleagues can work.
  • Assist with the daily tasks of the IT service desk and Infrastructure teams as well take on your own responsibilities and small projects.
  • Take ownership of customer issues reported and see them through to resolution
  • Research, diagnose, troubleshoot in order to identify solutions to resolve system issues
  • Follow standard operating procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Have a good eye for detail and good diagnostic experience.
  • Have great customer service skills, communication skills and plenty of patience.
  • Work with the rest of our Corporate IT team globally.
Required Knowledge & Experience:
  • Notable experience in a similar support role.
  • Demonstrable skills in G-Suite administration.
  • Knowledge of Microsoft Active Directory.
  • Experience with management framework platforms(e.g. Jamf Pro, Desktop Central, PDQ)
  • A good understanding of Printing Services and audio visual management.
  • Adept in PC (Windows) and Mac (OS X) deployment, configuration, and troubleshooting.
  • Experience in Okta/SSO.
  • Familiarity with Zoom or similar Video conferencing suite.
  • To be able to build/image and configure equipment and systems to business specifications.
  • Troubleshooting desktop software/hardware issues.
  • Understanding of wired and wireless LAN networks.
  • Willingness to learn.
  • Bonus Points for the following: Experience in centralised antivirus, Jira, Windows Server, Cisco/Meraki and networking protocols, AWS, programming and scripting languages.

Why Join Us?

Happy employees are productive employees, that’s why we offer a hearty benefits package including:

  • Our employees make our mission a reality, and we want you to share in the companies success by offering generous shares.
  • Cool kit - Mac or PC
  • Private healthcare, pension and healthcare cash back schemes
  • Discounted onsite gym membership
  • Learning and development through FC Academy
  • Personal development funding
  • Flexible working
  • Free breakfast, barista coffee and discounted hot lunch at our Funderbar!
  • We are a regular host of Meet-Ups and events.
  • Company wide socials