Project Coordinator

Customer Success Pune, India

What We Do

Managing cyber risk, together – As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, IoT, OT, IoMT.       
Our team is looking for individuals who have positive energy, an entrepreneurial spirt and the drive to partner with our committed team to sell the best technology and drive team success!    
What You Will Do     
As a project coordinator in the Resource Management Office (RMO) you will be responsible for the planning, scheduling, and allocating resources to a project or program, capacity management, governance in accordance to the best practice. In essence, this function will manage the end-to-end process of allocating resources to achieve the greatest organizational value. The expectation is that the right resources are being available at the right time for the right project. As a project coordinator, you will be carrying out routine tasks to ensure effective and efficient resource management. You will be working closely with the Customer Success Managers, Customer Success Specialists and Professional Services team in processing their requests for project resources. You will also be coordinating resource allocation with professional services managers, reviewing the resource planner in FinancialForce and discussing any resource queries and concerns. You will be responsible for creating and tracking resource assignments in FinancialForce and reviewing and approving related resource timecards and travel expenses, weekly. You will also be producing regular resource management reports for internal and customer consumption.  You will be responsible for capturing relevant project updates in SalesForce, processing Work-At-Risk (WAR) requests and other special inflight project resource requests, auditing projects to ensuring the project repository is kept up to date with completed artifacts and tracking minor services requests (sev3+) on behalf of Customer Success Managers.   
Fixed Shift timings - Night Shift - 2am to 10 am IST (Sunday to Thursday) 
  • Reviewing and processing resource requests (pre/post sale).
  • Resource allocation and conflict resolution.
  • Manual Synchronization of assignment (Resource Planner) with resources’ calendars.
  • Coordinate internal resource management meetings with resource managers, including capturing meeting notes and actions.
  • Creating and updating resource assignments in SFDC system.
  • Tracking project progress and capturing project updates in SFDC (e.g. status, milestones) and Review and approval of Travel expenses for project resources in SFDC.
  • Completes timesheet reviews / ensures timely completion by all on project team in SFDC.
  • Processing Work-At-Risk (WAR) requests for inflight incomplete projects.
  • Management of the Resource Planner in FinancialForce (system hygiene / housekeeping).
  • Generating and reviewing resource planning capacity reports.
  • Reviewing and reporting resource capacity status against current and forecast business requirements (resource capacity planning).
  • Track project expenses (invoiced) against Sales Order.
  • Assist in the development of monthly resource management project reports.
  • Supporting the contingent Worker Onboarding process (3rd party contracting resources).
  • Coordinate with internal resources and third-party vendors for the execution of projects.
  • Supporting project teams with relevant forms, accessing best practice guides and material.
  • Weekly Project Data quality Reviews including storage of completed project artifacts.
  • Liaising with project team members on resource and project governance related issues.
  • Tracking service desk incidents (Sev 3+) and feature requests for CSMs; this includes liaising and chasing internal stakeholders for updates.
  • Communicate effectively with other internal stakeholders, as needed.
  • Assist the Customer Management Office Manager in day-to-day operations and provide administrative support within the department.
What You Will Bring To Forescout     
  • 3- 4 years of experience in a project admin/ management setting.
  • Proven experience in project administration & Project Management, preferably in IT security, network, and/or IoT technologies.
  • Efficient processing of resource requests against set Operation Level Targets.
  • Effective resource assignments i.e. right resources are being available at the right time for the right project.
  • Ensuring resourcing bottlenecks and conflicts, resulting in unplanned project delays and issues, are minimized on a reasonable endeavour basis.
  • An accurate and up-to-date Resource Planner in maintained in FinancialForce.
  • Ongoing resource reporting for internal and external consumption.
  • Effective planning of resources to ensure resource capacity is aligned to current and forecast needs.
  • Collaborating with project team members in ensuring adherence to project governance practices and processes.
  • Progression of minor service and feature requests in SFDC and JIRA.
  • Microsoft Office Application Proficiency.
  • Ability to take meetings notes and scheduling agenda.
  • Training and working knowledge of FinancialForce.
  • Basic understanding of Project Management Methodologies and Frameworks Effective organizational and planning skills.
  • Accuracy and attention to detail.
  • Analytical thinking
  • Problem solving
  • Customer focus
  • Effective communication skills.
What Forescout Offers You     
Managing cyber risk, together – Our technology is at the forefront of the industry, we are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on the hottest technology. We are also proud of our competitive compensation and benefits offered. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity. Apply now to find out more!      
More About Forescout     
Forescout Technologies, Inc. delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, OT, IoT, IoMT. The Forescout Continuum Platform provides complete asset visibility, continuous compliance, network segmentation and a strong foundation for Zero Trust. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide automated cybersecurity at scale. Forescout arms customers with data-powered intelligence to accurately detect risks and quickly remediate cyberthreats without disruption of critical business assets. Learn more at     
Our Mission     
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization.    
Our Vision     
A world where every cyber asset is seen, secure and compliant.       
Our Cultural Values     
  • One Team – We all work together, and we all win together.
  • Cyber Obsessed – We are curious about technology, innovative and passionate about solving problems.
  • Customer Driven – We listen, we learn, and we make it right.
  • Relentless – We're smart, determined, and find a way. We figure stuff out.
  • Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
Our DEI Statement     
At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic protected by law. By embracing Diversity, Equity, and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.      
Thank you for taking the time to learn more about us.  
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.      

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.