First Cash, Inc Careers

Description

• The Director of Client Success is responsible for leading and managing the strategic direction, operational efficiency, and overall performance of assigned relationships. This role requires a visionary leader with a strong track record of success in building and growing client relationships.

• Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
• A high-growth organization with advancement opportunities!
• Diverse, Collaborative, & Fun Work Environment! 

• Achieve and exceed monthly and quarterly assigned targets and projections.
• Serve as the primary point of contact for existing partners, fostering strong relationships, and ensuring mutual success.
• Deliver an exceptional partner experience by understanding partner needs, working across the solutions stack, and acting as an internal advocate for the client.
• Develop and implement strategies to maximize the value of partnerships, including joint tech roadmaps and co-marketing opportunities where feasible.
• Oversee the relationship with key strategic partners, managing day-to-day interactions, and seeking ways to deepen these relationships to maximize partner yield.
• Manage partner relationships across the full lifecycle, from onboarding to ongoing success, ensuring revenue growth and strategic partnership outcomes.
• Lead key internal and external meetings, communications, escalations, and negotiations, coordinating with subject matter experts as needed.
• Monitor partnership performance, track key metrics, and identify areas for improvement or expansion.
• Analyze performance data and present findings to clients, highlighting opportunities or introducing incremental programs.
• Collaborate closely with internal teams, including product, engineering, marketing, and legal, to align partnership activities with broader business objectives.
• Facilitate communication and collaboration between internal stakeholders and external partners to ensure seamless execution of partnership strategies.
• Experience in hiring, managing, and retaining a highly functional partner management team.
• Determine and execute appropriate level of merchant engagement, including weekly, monthly, and quarterly business reviews.
• Ability to track and adhere to departmental budget spending guidelines.

• Associate/bachelor’s degree in a relevant field or equivalent experience.
• Minimum of 3 years supporting a large business relationship in a Client Success or Account Executive role.
• Local and National travel required. 
• High empathy and customer-centric approach. 
• Excellent communication and relationship-building skills. 
• Proficient in Microsoft Word, Excel, and PowerPoint. 
• Proven leadership and managerial skills. 
• Strong strategic thinking and problem-solving abilities. 
• Financial acumen and budget management experience. 
• Ability to drive change and foster innovation.