FC Dallas Careers

Description

Soccer90 Store Manager

 Position reports to the Vice President, Merchandising

 DESCRIPTION

The Soccer90 Manager is a full-time soccer specialty retail leadership position.  The ideal candidate will love soccer while having a solid grasp on retail analytics, visual merchandising, soccer product knowledge and a keen awareness of soccer products & trends. The retail manager will enthusiastically lead a retail staff in maintaining a quality retail experience while also developing and implementing successful retail strategies that ensure all retail business objective are met.

 Key Responsibilities

• Managing the daily retail operations and ensuring a well-managed, clean & organized, and visually appealing retail environment (including warehouse/storage locations) is maintained that elevates the overall shopping experience.
• Support the selling & fulfillment process of Soccer90.com, Hall of Fame scarf kiosk, in-store customization program, and FCDfanshop.com.

• Execute in an efficient & timely manner the management and movement of physical inventory including product transfers, physical inventories, tagging merchandise, backstock organization and stock & filling the sales floor.
• Create and execute the in-store visual merchandising strategy and story-telling by utilizing fixtures, signage, lighting, mannequins and displays that emphasize new items, product categories and collections.
• Lead and supervise the retail team with timely training & coaching, clearly communicated directives, performance reviews & feedback.
• Maintain an exceptional shopping experience by developing an environment focused on a high level of customer service.
• Submit in a timely manner weekly and monthly financial reports using retail analytics detailing the state of the business operations including but not limited to sell-through, cost of sales, gross margins, inventory turnover rate, and labor/sales ratios.
• Analyze retail & product trends, identify opportunities, and make informed purchasing, marketing & promotion, and visual merchandising recommendations to upper management.
• Coordinate and ensure staffing requirements are met, including weekly staff schedules.
• Ensure a consistent store opening and closing process is executed efficiently – and that key-holder rights are managed.
• Carry-out and ensure all department directives, policies, and procedures are performed in the store.
• Oversee the daily & weekly POS closeout process – X-outs, deposits, and cash management.
• Address customer complaints and service expectations professionally and efficiently, maintaining a high level of customer satisfaction.
• Oversee cashiering and check-out processes using the store's Point-of-Sale systems.
• Manage various merchandising tasks, including receiving, tagging new merchandise, physical inventories, product transfers, and display setups.
• Stay well-informed about soccer-related trends, brands, products, and influential figures in the soccer retail landscape.
• Take on additional tasks and responsibilities as assigned.

 Requirements

• 18 years or older
• Demonstrated passion for soccer and strong understanding of the sport's culture.
• Proven leadership skills with the ability to guide and motivate a retail team.
• Solid knowledge of retail math and analytics.
• Excellent communication skills to effectively interact with customers, team members, and management.
• Demonstrated retail experience and familiarity with point-of-sale systems.
• Proficiency in visual merchandising principles to create compelling displays.
• Detail-oriented mindset with solid organizational and problem-solving abilities.
• Flexibility to work during regular store hours and special events as needed.
• Knowledge of Lightspeed Retail-x (formerly Vend) & Shopify POS platforms, and Netsuite inventory management system a plus.

Qualifications

• 18 years or older
• Able to work weekends, nights, and holidays.
• 5+ years retail experience; experience in soccer specialty a strong plus.
• Personable, enthusiastic, motivated self-starter, and collaborative team player.

 Physical Demands: 

• Long periods of standing or sitting.
• Lifting and moving heavy boxes and displays. 
• Normal hearing and sight are necessary.    

The Company is an equal opportunity employer and, therefore, pledges to provide equal op­por­­tunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class.  This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limita­tion: recruitment, hiring, promotions, transfers, demotions, treatment during employment, bene­fits, compensation, leave of absence, training, or terminations.  Supervisors who control these actions are respon­sible for fair and equal application to all employees.  It is the Company’s intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrim­in­a­tion against employees or applicants.

 The Company is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge.