Jr. Membership Services Representative

Job Summary

The Junior Membership Services Representative will be responsible for renewing season ticket member accounts on an annual basis while providing the highest level of customer service to all season ticket holders of FC Dallas. This growth track position’s primary responsibilities are to cultivate strong relationships through outbound phone calls, out of office appointments and in-game meetings. This individual must demonstrate a high level of energy and possess excellent interpersonal and communication skills, particularly verbal, as well as strong organizational skills, and the self-motivation to hold themselves accountable to their goals.

THIS IS NOT A WORK FROM HOME POSITION

Responsibilities

• Responsible for the management and annual renewal of FC Dallas Season Ticket Members.
• Execute service tactics and call/text/email campaigns and face-to-face interactions to build relationships and strengthen retention efforts.
• Maintain a detailed database of client information and touch points for all season ticket members.
• Provide excellent, proactive, prompt customer service to member requests.
• Develop beneficial relationships with existing season ticket members to maximize cross selling and referral opportunities.
• Document and track all account information and correspondence in CRM database.
• Work all FC Dallas Home Games as well as other out of office events.
• Perform other duties as assigned.

You Are:

• Friendly, outgoing, and have competitive spirit within a team environment.
• Goal-oriented, detail-driven, and passionate about sales, specifically professional sports entertainment. 
• Able to demonstrate a high level of energy and possess excellent interpersonal, organizational, and communication skills, particularly verbal.
• Willing to work long hours and a flexible schedule, including but not limited to days, nights, mornings, weekends, and holidays.

Preferred Qualifications

• 1 year of sales or service experience highly preferred, preferably in sports
• Ability to work flexible, long hours, including weekends and holidays as needed
• Active listener with strong written and oral communication skills
• Proficient in Microsoft Office and Outlook, especially Excel
• Must possess a strong work ethic and exceptional attention to detail
• Ability to work and learn in a fast-paced, team-oriented environment
• Positive demeanor to handle and resolve all customer concerns
• Must be self-disciplined, motivated and manage time effectively
• Bilingual/Spanish strongly preferred
• Salesforce and/or KORE knowledge and experience preferred

The Company is an equal opportunity employer and, therefore, pledges to provide equal op­por­­tunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class.  This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limita­tion: recruitment, hiring, promotions, transfers, demotions, treatment during employment, bene­fits, compensation, leave of absence, training, or terminations.  Supervisors who control these actions are respon­sible for fair and equal application to all employees.  It is the Company’s intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrim­in­a­tion against employees or applicants.

The Company is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge.