Agent Services Coordinator - Germany (Part Time REMOTE from Germany)
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Description
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Germany.
This is a part time position, 20 hours per week. The total base pay for this position starts at 1,700.00 € per month in our lowest geographic cost of living market up to 2,000.00 € per month in our highest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!
What you will do:
- Greet and welcome guests as soon as they arrive at the virtual reception
- Direct visitors to the appropriate person and offices if needed
- Guided Tours with guests / new agents as and when required, ad hoc
- Assist with agent training (eXp Tools, CRM, listings, transactions, required documents)
- Supporting agents with answering typical real estate questions or refer to appropriate team member
- Supporting agents with the referral process to ensure accurate data submission
- Management of the Hubspot Ticketing System including responding quickly to agent queries and assist agents with opening tickets for support in Operations
- Assisting with event organization, including assisting with Country Leaders calendar management, movements, travel & hotel bookings
- Increasing Agent event attendance
- Managing workplace groups, responding to posts and messages quickly
- Assisting other departments and areas of the business, such as administrative tasks, as necessary
How you will grab our attention:
- Typically requires a minimum of 2 years of related experience; or a Bachelor’s degree without experience; or equivalent work experience.
- One must be bilingual in both German and English.
Competencies:
- Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
What eXp Germany provides:
- Fully remote environment
- Company supplied equipment; laptop, monitor, headset
- Monthly technology allowance via payroll
- Free Calm app
- Amazing company culture
Working Conditions:
Remote Location: This position allows you to work from any location with a stable internet connection in Germany. You will need to provide your own suitable workspace and internet access. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analysing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Work Hours: While there is flexibility in work hours, you will be expected to maintain regular availability during designated core hours for collaboration, meetings, and communication with the team. Outside of core hours, you can schedule your work to accommodate personal commitments or preferences, as long as it does not compromise project deadlines or team collaboration.
Equipment and Expenses: You will be responsible for maintaining a company computer, internet connection, and other necessary equipment. Any work-related expenses will be discussed and agreed upon in advance with the company.
Company Meetings: Occasionally, you may be required to attend in-person meetings or training sessions at the company's headquarters or other designated locations. Prior notice will be provided, and any associated expenses will be covered by the company.
Note: The above working conditions are subject to change based on company policies and the nature of specific projects or assignments. Any modifications or updates will be communicated in a timely manner.
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.